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崗位職責/職位描述

·???????? Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.

·???????? 運用銷售技巧和房間銷售升級推廣洲際酒店集團的產品和服務。

·???????? Promote the Hotel’s (and ICHG generally) products and services.

·???????? 推銷酒店（以及整個洲際酒店集團）的產品和服務。

·???????? Maintain a high level of product and service knowledge about all ICHG Hotels in your region.

·???????? 充分了解所在地區的洲際酒店集團成員的產品和服務。

·???????? Develop and maintain a regular pattern of sales calls.

·???????? 發展和保持定期進行銷售拜訪的模式。

·???????? Prepare and execute action plans which increase reservation sales and associated business.

·???????? 準備和執行增加預訂銷售和相關業務的工作計劃。

·???????? Record and process reservations made by phone/fax/email.

·???????? 記錄和處理通過電話，傳真，電子郵件進行的預訂。

·???????? Accept wait list reservations

·???????? 接受等候單上的客人預訂。

·???????? Process amendments to reservations such as extensions, early departures, etc.

·???????? 修改延期和提前離店等特殊情況的預訂記錄。

·???????? Manage “no show” reservations by investigation and recording of same.

·???????? 調查和記錄未按預訂抵店的預訂情況。

·???????? Record special billing arrangements for groups and conventions.

·???????? 對團組或會議的特別賬單安排進行記錄。

·???????? Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.

·???????? 與前廳部經理或財務經理聯系要求信用審批的預訂事宜。

·???????? Maintain knowledge of special rates/ offers/ promotions.

·???????? 掌握關于特價，酬賓，促銷活動的信息。

·???????? Monitor reservation levels and inform Managers of current and future occupancy rates.

·???????? 監測預訂情況，并向經理通報目前和將來的入住率。

·???????? Prepare reports as requested (eg to travel agents, business houses etc).

·???????? 按照要求準備報告（如給旅行代理人和商業機構的報告等）。

·???????? Prepare reservation sales reports.

·???????? 準備預訂銷售報告。