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Job Description 崗位職責：
1. On the day of arrival, ensure all special requests are followed up, for example, mini bar, rollaway, special requests確保所有當天的特殊要求的跟進，例如小酒吧，飯店以及特殊的要求
2. Ensure all information is prepared in advance for the guest. 確保提前為客人準備好所有信息
3. Check arrivals and transportation details ensuring bookings are made. 檢查旅客及交通詳情，以確保做好預定
4. Obtain departure details from the day prior. 在前一天取得離店詳情
5. Send out thank you letters 發送感謝信
6. Send out newsletters發送簡報
7. Send out comment cards. 發送意見卡
8. Greet Hotel guests and visitors promptly and courteously. 及時，禮貌的迎接酒店的客人
9. Communicate Hotel product knowledge and philosophies to visitors and guests. 與客人溝通酒店服務信息
10. Provide hands on support to reception and concierge as required. 對前臺和禮賓部的要求提供支持
11.Be responsible for the complete guest satisfaction and check in procedure for groups. 負責客人滿意度以及團體的入住手續辦理
12. Keep abreast with Hotel product knowledge, activities, banquets, function and special events motivating guests to utilise Hotel facilities and services. 隨時了解酒店的產品知識，活動，宴會，功能和大事件，鼓勵客人運用酒店的服務與設備
13.? Ensure work area is kept neat and tidy. 確保工作區域保持整潔
Job Requirement 崗位要求：
1. Strong computer systems skills including; reservations and reporting systems熟悉電腦操作，包括預定及報表系統
2. Strong financial acumen財務敏銳性
3. Excellent communication skills, ability to influence situations良好的溝通能力
4. Able to collaborate effectively with other hotel employees and managers to ensure teamwork良好的團隊協作能力
5. Strong Microsoft Office suite and reporting system skills熟悉電腦操作系統
6. Ability to work a flexible schedule 愿意倒班
國際聯號工作經歷：優先語言能力：英語-熟練計算機能力：熟練
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酒店業--國際高端酒店/5星級
100-499人
中外合營(合資．合作)
上海寶龍麗笙酒店位于上海浦東新區金橋曹路鎮，坐擁上海寶龍城市廣場中心之便，地理位置優越，比鄰自貿區板塊，上海交通大學科技園等高等學府近在咫尺。酒店西靠外環線，軌交12號線，9號線顧唐路站，四通八達的交通使該酒店與金橋、陸家嘴、五角場等中心區域實現迅速“聯通”. 且酒店距上海浦東國際機場僅20公里，已經盛大開幕的上海迪士尼樂園也翹首可望，僅約20分鐘車程。Radisson Blu hotel Shanghai Jinqiao is located in Caolu, Pudong New Area. With access to metro line 12 and 9 , the hotel has a direct link to central areas such as JInqiao, Lujiazui, and Wujiaochang etc. and it also neighbors with the China (Shanghai) Pilot Free Trade Zone and National Science Park Shanghai Jiaotong University The hotel is only 20 kilometres from Shanghai Pudong International Airport and only 20 minutes drive from Already open Shanghai Disneyland. 上海寶龍麗笙酒店從每一處完美的細節體現麗笙品牌的極致追求。197間高品質客房，風格精致簡約，餐飲服務包含滿足不同需求的全日餐廳，大堂酒吧，帶有8個包廂風味雅致的中餐廳，以及多功能宴會廳為商業、個人及特殊日子提供宴會服務。酒店還為客人健康需求貼心提供健身中心以及室內恒溫游泳池。Radisson Blu Hotel Shanhgai Jinqiao is a luxuriously simple hotel with 197 contemporary designed rooms with charm and character, accented by naturalistic wood and futuristic metal. Catering services range from an all day dining restaurant and café, a sophisticated lobby lounge, plus an authentic and elegant Chinese restaurant with eight private dining rooms providing privileged dining experience to our customers. Banquet and wedding services are also available in our spacious pillarless ballroom with an extra high ceiling. We also have an onsite fitness centre and heated indoor pool for the best interest of our customer’s health.Radisson Blu極力為每一位顧客提供最優質尊貴的服務與下榻體驗。不僅如此，它更為每一位雇員提供實現自我與發掘潛力的無限可能。我們致力于創造一個平等，積極向上，突破自我的工作環境，不以任何方式，不因任何原因區別對待任何一名雇員，并為每一名雇員提供全方位的培訓體系與發展機會。Radisson Blu is dedicated to deliver our customers the most premium service and create the most unforgettable experience. We also provide infinitive possibilities and opportunities for all of our employees to realize themselves and discover their untapped potentials. We are dedicated to creating an equal, positive, and groundbreaking working environment. We do not tolerate discrimination of any kind and we provide comprehensive training and development opportunity for every team member.我們尋找的是自信負責、細心體貼、睿智活力且積極果敢的員工加入我們的專業團隊。這不僅是一個共同成長，互利互勵的機遇，也是學習新技能，多樣發展和拓展職業生涯的優質平臺，更有各種優厚的待遇及福利等待著你。If you are confident, responsible, attentive, intelligent, dynamic and determined, don’t hesitate to contact us. What is waiting for you is an opportunity to improve and grow with considerable benefits, a platform that you can further your career and realize your potential.你要相信自己，你就是我們在尋找的星星，加入我們，努力成為最閃亮的那一顆！在你的加入和共同努力之下，麗笙與你將共同發出無限的光芒。Believe in yourself. Yes! You can. You are the star that we are looking for, join us, and shine as the brightest. Radisson Blu will shine with you.
