- 職位性質(zhì)：全職
- 工作地區(qū)：上海市青浦區(qū)
- 招聘人數(shù)：若干
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：1年以上
- 提供食宿：提供食宿
- 年齡要求：18-45
- 計(jì)算機(jī)能力：一般
- 語(yǔ)言要求：英語(yǔ)(良好)
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：不限
- 薪資待遇：4.3千-4.8千
- 職位有效期：2026-05-21至2026-08-19
職位：F&B Service Attendant 全日餐廳/宴會(huì)/中餐廳/送餐/酒吧/大堂吧服務(wù)員
崗位職責(zé)/職位描述
職位描述
? Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
? 按照部門(mén)的規(guī)范和程序提供高標(biāo)準(zhǔn)的餐飲服務(wù)。
? Communicates to his/her superior any difficulties, guest comments and other relevant information ?
? 與上級(jí)領(lǐng)導(dǎo)交流有關(guān)疑難，客人意見(jiàn)和其它相關(guān)信息。
? Establishes and maintains effective employee working relationships
? 與員工建立并保持良好的工作關(guān)系。
? Attends and participates in daily briefings and other meetings as scheduled
? 參加和參與每日的例會(huì)和其它計(jì)劃好的會(huì)議。
? Attends and participates in training sessions as scheduled
? 參加和參與計(jì)劃好的培訓(xùn)課程。
? Prepares for service by ensuring:
? 確保部門(mén)的以下各項(xiàng)工作就緒為客人提供服務(wù)：
o Grooming is impeccable and in accordance with ICHG personal presentation standards?
o 遵守洲際酒店集團(tuán)的個(gè)人儀表儀容規(guī)范著裝無(wú)可挑剔
o Outlet equipment is clean
o 設(shè)備干凈
o Equipment is sorted and stored
o 設(shè)備分類且存放好
o Glassware is polished?
o 玻璃器皿擦亮?
o Flatware is polished?
o 擦亮餐具
o China is clean?
o 清潔瓷器
o Waiter stations are prepared
o 準(zhǔn)備好服務(wù)臺(tái)
o Cutlery is placed for buffet and table service
o 擺放好自助餐桌上的餐具
o Tables are set
o 擺設(shè)好餐臺(tái)
o Reservations are read and familiarized
o 閱讀并熟悉預(yù)訂
o Special occasions are ready
o 準(zhǔn)備好特別活動(dòng)
o Music is on
o 放音樂(lè)
o Lighting is on
o 開(kāi)燈
o Outlet is ready for service and guest comfort
o 酒吧準(zhǔn)備就緒為客人提供舒適的服務(wù)。
o Carries out effective service by ensuring:
o 高效的提供服務(wù)：
o Guests are greeted and seated
o 迎賓并安排客人就坐
o Daily specials are explained and upsold
o 說(shuō)明并推銷每日特價(jià)
o Food orders are processed accurately
o 準(zhǔn)確的下餐單
o Trays and tray jacks are effectively used
o 有效的利用托盤(pán)和托盤(pán)架?
o Food orders are taken quickly
o 快速的為客人寫(xiě)餐單
o Payment methods are handled accurately?
o 確的處理付款方法
o Working areas are cleaned and re-set quickly
o 快速的清潔工作區(qū)和重新布置
o Bar is clean
o 清潔的酒吧
o Used ashtrays are regularly cleaned
o 定時(shí)清理用過(guò)的煙灰缸
o Guests are conversed with in relation to the food and beverage products
o 與客人談?wù)撚嘘P(guān)的餐飲產(chǎn)品
? Carries out effective beverage service by ensuring:
? 通過(guò)確保以下內(nèi)容高效的提供飲品服務(wù)：
o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
o 遵守酒精飲料服務(wù)歸定，推銷飲料并定時(shí)為客人續(xù)酒。
o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
o 與客人談?wù)撈咸丫疲ㄒ馄咸丫频钠贩N和風(fēng)格，寫(xiě)單和為客人送酒
o Promoting and selling cocktails to guests
o 向客人推銷雞尾酒
o Making and presenting cocktails
o 調(diào)配和裝飾雞尾酒
o Coffee and tea is served hot and in accordance with standard
o 按規(guī)范提供熱的咖啡和茶
? Take appropriate action to resolve guest complaints
? 正確處理客人的投訴。
? Food and beverage stock is stored in relation to hotel procedures
? 按照酒店的規(guī)定存儲(chǔ)餐飲存貨。
? Performs related duties and special projects as assigned
? 承擔(dān)相關(guān)的職責(zé)和安排的特別項(xiàng)目。
Required Skills –
技能要求?
? Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
? 完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
? Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
? 持有當(dāng)?shù)卣?guī)定的含酒精飲品知識(shí)課程證書(shū)或食品服務(wù)許可證或有效的健康或食品上崗證。
? Able to read and write English
? 能夠讀寫(xiě)英語(yǔ)。
Qualifications –
學(xué)歷
? High School or Vocational Certification. 大專或職業(yè)證書(shū)
Experience –
經(jīng)歷
? Food service experience with general knowledge of restaurant operations preferred.
? 擁有食品服務(wù)經(jīng)驗(yàn)并具有餐廳運(yùn)營(yíng)的一般性知識(shí)者優(yōu)先考慮。
Experience – 經(jīng)驗(yàn)
? 1 years related experience or an equivalent combination of education and experience 1 年相關(guān)工作經(jīng)歷，或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗(yàn)結(jié)合的背景。
