- 職位性質：全職
- 工作地區：上海市青浦區
- 招聘人數：2人
- 學 歷：大專
- 工作經驗：2年以上
- 提供食宿：不限
- 年齡要求：22-30
- 計算機能力：熟練
- 語言要求：英語(熟練)
- 國際聯號工作經歷：不限
- 薪資待遇：5.9千-6.2千
- 職位有效期：2026-03-31至2026-06-29
職位：Guest Services Supervisor-FD/Club 賓客服務主管-前臺/行政樓層
崗位職責/職位描述
Job Overview職位概述
·???????? Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas.? Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
·???????? 負責管理所有前廳單位的運營效率和服務工作。根據設定的說明和標準提供及時和專業的入住和退房服務。
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At InterContinental Hotels & Resorts? we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
·???? Be charming by being approachable, having confidence and showing respect.
·???? Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
·???? Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
在洲際酒店及度假村?，我們希望賓客感覺風格獨特、時尚現代和深入洞悉，這意味我們需要你：
·???? 親切、充滿自信、體現尊重來展現富有魅力的你。
·???? 理解和預測賓客的需要、做到細心周到、具主人翁精神、把事情辦好，保持專注當下。
·???? 見多識廣、分享閱歷、展現你的風格來創造令人感覺特別的時刻，做到令人難忘。
Duties and Responsibilities工作職責????????????
·???????? Conducts shift briefings to ensure hotel activities and operational requirements are known
·???????? 進行有效的交接班簡報工作，以明確酒店活動和運營要求
·???????? Supervise front office operations during assigned shift including:
·???????? 在當班期間監督前廳部運營情況，包括：
o??? Maintenance of guest information
o??? 維護客戶信息
o??? Maintenance of information about local events
o??? 維護當地活動的信息
o??? Compile occupancy statistics
o??? 統計入住情況
o??? Supervise the use of he public address system
o??? 監督公共廣播系統的使用
o??? Supervise group bookings
o??? 監督團組預訂情況
o??? Assisting with serious complaints
o??? 協助解決嚴重投訴問題
·???????? Supervise cashiering activities during shift including:
·???????? 在當班期間監督收銀活動，包括：
o??? Cash handling and banking procedure
o??? 現金處理和銀行業務程序
o??? Dealing with irregular payments
o??? 處理非法支付情況
o??? Instructing staff in credit policies and facilities
o??? 就信用政策和設備對員工進行指導
o??? Instructing staff in cash security procedures
o??? 就現金安全程序對員工進行指導
o??? Carry out debtor control
o??? 實施應收帳款控制
o??? Prepare reports
o??? 準備財務報告
o??? Supervise the cashiering system
o??? 對收銀系統實施監管
·???????? Works with Superior and Human Resources on manpower planning and management needs
·???????? 與上級領導和人力資源部一起進行人力規劃和管理需求。
·???????? Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
·???????? 與上級領導和財務總監一起編制和管理部門預算。
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QUALIFICATIONS AND REQUIREMENTS任職要求
Required Skills –
技能要求
·???????? Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
·???????? 擁有在與他人交往時大多數時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
·???????? Proficient in the use of Microsoft Office and Front Office System
·???????? 熟練使用微軟辦公軟件和前臺系統
·???????? Problem solving and organizational abilities
·???????? 具有解決問題和組織能力
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Qualifications –
學歷
·???????? Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
·???????? 具有酒店行政管理，酒店管理或相關的大專學歷或專業證書。
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Experience –
經驗
·? ? ? ? ?2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.?
·???????? 擁有2年前廳或賓客服務工作經驗，包括管理經驗，或與此相當的教育和相關工作經驗結合的背景。
