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崗位職責/職位描述

·????????Oversee the implementation oflinen room standards and procedures

·????????監督布巾房各項標準和工作程序的執行 。

·????????Recommended changes to thesestandards and training needs on an ongoing basis

·????????就這些標準和培訓需求提供持續性的改進建議。

·????????Maintain a current and thoroughknowledge of all linen room systems

·????????熟知布巾房系統最新和最全的信息。

·????????Open and close the shift andensure effective shift hand over

·????????負責管理接班和交班工作，以確保交接班過程的有效進行 。

·????????Distribution and collection ofkeys

·????????分發和收集鑰匙。

·????????Management of all incoming andoutgoing calls to Linen Department

·????????處理布巾部所有呼入和呼出的電話。

·????????Solve employee grievances

·????????解決員工受到的不公正待遇問題。

·????????Direct task allocations andchange according to volume and peak periods

·????????依據工作量和高峰期等因素對工作進行分配及變更。

·????????Perform quality inspections

·????????進行質量檢查。

·????????Prioritize VIP or difficultguests

·????????優先處理貴賓和難對付的客人 。

·????????Liaise with Housekeeping forguest and hotel requirements

·????????就客人和酒店的要求與客房部聯系。

·????????Ensure staff uniforms and hotellinen is processed and delivered in a timely manner

·????????確保員工制服和酒店布巾及時得到清洗和派送。

·????????Co-ordinate special projects(eg equipment routine service; stock inventories)

·????????就特別項目進行協調（如設備的例行維修和存貨盤點）。

·????????Manage all special requestsmade by guests

·????????處理客人的特別要求。

·????????Ensure consistency within thedepartment

·????????確保部門內工作的一致性。

·????????Ensure you have completeknowledge of hotel departments, service areas, layouts and facilities and thelocation of these

·????????熟知酒店各部門、服務區域、布局、設施及其各自具體位置。

·????????Supervise linen storage areas

·????????監管布巾存儲區。

·????????Maintain adequate stock levels

·????????保持足夠的庫存水平。

·????????Complete stock-takes asrequired

·????????按要求完成庫存盤點工作。

·????????Conducts shift briefings toensure hotel activities and operational requirements are known

·????????進行交接班說明，確保了解酒店的工作和運營需求。

·????????Works with Superior and HumanResources on manpower planning and management needs

·????????與上級領導和人力資源部一起進行人力規劃和管理需求。

·????????Works with Superior Director ofFinance in the preparation and management of the Department’s budget.

·????????與上級領導和財務總監一起編制和管理部門預算。