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崗位職責/職位描述

1.To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.

2.To supervise Room Attendant and inspect guest rooms and surround service areas. Paying attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel.

3.To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.

4.To document all daily activities and events such as guest complaints and habits in the logbook.

5.To attend to guest requests and complaints. Takes corrective action.

6.To check on the standard of "Turn down services".

7.To ensure the cleanliness of guestrooms, and ensure maximum guest satisfaction, adhering to the standard required by our hotel.

1.對酒店的規章制度、衛生、健康安全有明確的了解。

2.管理客房服務員并檢查客房及服務區域的衛生，注意從酒店的全局出發并根據要求建立國際化的衛生標準。

3.檢查所有客房，重要客人的房間以及重要客人的到達，以及常住客人的房間衛生。

4.記錄日常所有的活動，例如客人的投訴和喜好等。

5.采用正確的方式處理客人的要求和投訴。

6.中班主管檢查夜床服務是否符合標準。

7.確保所有客房按酒店標準清潔，同時保證客人的滿意。