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崗位職責/職位描述

In the absence of a Manager, conducts shift briefings to ensure hotelactivities and operational requirements are known.

當經理不在場時，負責人才的監(jiān)督和管理指導，確保部門的正常運行。

Endeavour to resolve all complaints during shift and logs all complaintsin log book for further follow up.

全力解決客人的投訴，并負責將所有投訴進行記錄和跟進解決。

Build and maintain positive relationships with all internal customersand guests in order to exceed their needs.

與所有的酒店客人建立并保持積極的關系。

Adhere to hotel brand standards.

堅持酒店的品牌標準。