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崗位職責/職位描述

§ 保持房務部服務標準在部門經理的領導下積極主動地工作。

Monitors rooms’ standards in general, working through the respective Head of Department to take corrective action where necessary.

§ 主動問候、接待客人并協助做好入住登記。

Meets and greets all guests and assists with registrations proactively.

§ 確保嚴格的房卡管理制度。

Ensures the strict control of room keys.

§ 確保所有客人的詳細資料是根據規定準確地輸入數據庫中。

Ensures that all guest details are entered correctly in accordance with the principles of clean data.

§ 確保服務符合品牌標準的基本要求，適時提供更多可供選擇的品牌服務。

Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

§ 確保執行房務部經典20條。

Embraces the Rooms Top 20.

§ 為散客準備歡迎卡及房卡。

Prepares welcome cards and keys for arrival FIT guests.

§ 熟悉上海及周邊的酒店及旅游信息。

Ensures accurate knowledge of hotels and the tourism in Shanghai and surrounding areas.

§ 以協助和靈活的態度與其他員工密切合作，關注酒店的整體成功和客人的滿意度。

Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

§ 堅持發揚“群策群力”的精神。

Supports and embraces the spirit of “We work through Teams”.

§ 確保每日預抵貴賓、有特殊要求、常住客人的房間提前預留、并且通知客房部同事打掃和放置歡迎贈品。

Ensures that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.

§ 確定客人抵達和離店的詳情，并安排車輛接送、行李搬運及其他服務要求。

Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.

§ 根據酒店實際的運營需求，接受不同工作時間的班次安排，包括夜班。

Accept different shift arrangement including night shift according to hotel operation needs.