崗位職責(zé)/職位描述

1.Cleans up to 11 rooms in a 8-hour shift, ensuring all standards of lay out and cleanliness are that of Hilton laid down policy.

在8小時工作時間內(nèi)清掃11間客房，確保所有客房達(dá)到希爾頓酒店制訂的政策。

2.Ensure highest standard of cleaning in assigned areas.

確保所分配的區(qū)域的高度清潔。

3.Ensure guest privacy is respected when DND status is displayed.

確保在“請勿打擾”狀態(tài)下客人的隱私被維護。

4.Offer all possible assistance to guests and respond to guests request.

盡可能地為客人提供幫助,響應(yīng)客人的要求。

5.Cleans and supplies guest rooms according to standards and procedures and ensure that SALT score are above threshold level.

按照程序和標(biāo)準(zhǔn)打掃和補給客房,并確保SALT分?jǐn)?shù)高于入門級分?jǐn)?shù)。

6.Does turndown service when required.

需要時提供開夜床服務(wù)。

7.Ensure master keys are kept secure at all times.

隨時保證鑰匙的安全。

8.Keep trolley neat and adequately supplied.

保持手推車的整潔和充分的補給。

9.Maintain all equipment in good working condition.

維持所有的裝備處于良好的工作狀態(tài)。

10.Keep floor pantry linen neat and tidy.

維持樓層工作間布草的干凈和整潔。

11.Ensure a high level of cleaning is maintained in your work area.

保持維護所在工作區(qū)域的高度整潔。

12.Report any loss or damage of linen, furniture, fixture or equipment to the Senior Enthusiast.

向樓層主管匯報任何布草,家具,固定物或裝置的丟失或損害。

13.Report maintenance deficiencies to the Senior Enthusiast and to ENG enthusiast.

向客房主管和工程部員工報告養(yǎng)護的不足。

14.Provide a courteous and professional service at all times.

隨時提供有禮貌的和專業(yè)的服務(wù)。

15.Deliver high quality service to guests.

為客戶提供高質(zhì)量的服務(wù)。

16.Maintain good working relationships with own Enthusiast and all other collaborative.

與本部門和其它部門的同事保持良好的工作關(guān)系。

17.Report maintenance issues promptly to Engineering.

迅速向工程部匯報維護活動。

18.Ensure compliance of Lost & Found procedures.

確保依照失物招領(lǐng)程序辦事。

19.Take appropriate action to resolve guest complaints.

采取合適的行動解決客人的抱怨。

20.Promote the hotel and Hilton products and services.

促銷酒店與希爾頓的產(chǎn)品與服務(wù)。

21.Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.

維持對產(chǎn)品和服務(wù)的高度了解以便于向客人解釋和銷售服務(wù)和設(shè)施。

22.Adhere to hotel cleaning and maintenance programs of rooms, PA and restaurant.

堅持酒店客房，公區(qū)及餐廳的清潔和養(yǎng)護程序。