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崗位職責/職位描述

確保有效和精確的文件系統，包括紙質和電子兩個版本的及時保存

Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.?

保存酒店完整的銷售協議、合同和報價的記錄以備查用

Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.

與相關運營部門聯系并緊密合作，確保達到和滿足客人的要求和期望

Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.

禮貌并有效地處理客人和員工的詢問，并向上匯報投訴或問題。如果無法立即處理問題，要保證及時跟進處理。

Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems.? If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.

開展專業的日常電話銷售活動、吸引新客戶

Professionally conducts routine telemarketing activities to identify new accounts.

執行被分派的其他合理職責

Carries out any other reasonable duties and responsibilities as assigned.