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崗位職責/職位描述

始終提供禮貌而專業的服務。

Provides a courteous and professional service at all times.

禮貌并有效地處理客人和員工的詢問，對于無法立即處理的投訴和提出的問題，應匯報上級，并迅速跟進及時反饋結果。

Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up.?

保持與顧客和同事之間良好的合作關系。

Maintains positive guest and colleague interactions with good working relationships.

參加必要的培訓和例會。

Attends training sessions and meetings as and when required.

完成其他合理分配的職責和任務。

Carries out any other reasonable duties and responsibilities as assigned.