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崗位職責(zé)/職位描述

提供及時(shí)、有效而個(gè)人化的服務(wù)，確保達(dá)到專業(yè)、高品質(zhì)的工作水準(zhǔn)。遇到不能解決的問題時(shí)，迅速匯報(bào)，確保高效的服務(wù)。
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up.
熟悉并嚴(yán)格遵守員工手冊中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。
Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health and safety.
嚴(yán)格執(zhí)行額外的合理的任務(wù)和職責(zé)。
Carries out any other reasonable duties and responsibilities as assigned.