

凱悅的信念
關愛每一個人,讓他們盡善盡美顯真我
凱悅的信念
關愛每一個人,讓他們盡善盡美顯真我
凱悅的信念
關愛每一個人,讓他們盡善盡美顯真我
凱悅的信念
關愛每一個人,讓他們盡善盡美顯真我
凱悅的信念
關愛每一個人,讓他們盡善盡美顯真我
定期主持召開部門溝通會并確保分部門例會和會議確實有效且在必要時進行指導。
Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
確保所有員工遵循品牌承諾并始終提供優異的對客服務。
Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
禮貌而高效地處理所有客人和內部客人的投訴和詢問,確保問題得到圓滿解決。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
確保遵守品牌承諾以追求利潤為原則進行部門運作。
Ensures that the outlet is operated in line with maximising profit while delivering on the brand promise.
確保財務記錄的保留、錢款處理和許可以及及時而準確的財政信息的上報全部符合酒店、公司和本地的制度、政策和規章的規定。
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
協助進行盤點管理和酒店營運設備和其他設施持續的保存保養。
Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
監督和協助餐飲部員工的聘用和篩選。在招聘時遵循酒店指示,在篩選員工時以能力基礎進行選擇。
Oversees and assists in the recruitment and selection of Food and Beverage employees.? ?Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.
經過適當的培訓、指導和/或教導,通過提高每位員工的技能和能力發揮其效力。
Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
鼓勵員工成為有創意的、主動的、具有挑戰精神并可以認識到自身對于營運成功所作貢獻的員工。
Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
執行分派的任何合理任務和額外職責。
Carries out any other reasonable duties and responsibilities as assigned.