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崗位職責/職位描述

-? 監督并協助前廳部運營手冊的準備及更新。

Oversees and assists in the preparation and updates of the Front Office Departmental Operations Manual.

-? 定期主持召開部門溝通會并確保部門例會和會議切實有效且在必要時進行指導。

Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.

-? 仔細跟進每項任務并確保在交接班前完成。檢查所有未盡事項，且負責到底。

Follows through closely all tasks that need to be attended to and ensure full completion by end of shift. Checks through for any outstanding matter and assumes full responsibility for uncompleted tasks.

-? 分析客房價差，檢查是否有所出入。

Audits the room rate variance to check for discrepancy.

-? 抽查客人的入住登記卡，確保準確錄入客人資料。

Spot check all arrival registration cards and ensures details are entered accurately.??

-? 所有與客人有關的事件必須記錄，并更新客史檔案。

All guest incidents must be recorded and updated in Guest History database.

-? 24小時內，回復所有通過信件和電子郵件形式方式發來的詢問函。

Answers all written enquiries received through correspondence or email within 24 hours.

-? 根據客房部提供的破損和遺失物品報告，在24小時內與客人溝通。