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崗位職責/職位描述

以禮貌，高效的方式處理所有客人和內部客人的投訴或詢問，并且跟進確保問題圓滿解決。
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up.
維持客人與同事間保持良好的工作關系。
Maintains positive guest and colleague interactions with good working relationships.

維修，保養和工程設備操作工作要與部門要求相一致。
Execute the Repair, Maintenance and Engineering Operations according to the departmental standards.
避免潛在危險的發生，遵從當地法律和法規。
Avoids unsightly hazards and complies with all local regulations and codes
確保所有工作區域干凈整潔，在進行維護、維修的時候做好周邊保護工作。
Ensures cleanliness of all work areas and protects the surroundings when executing duties.
確保及時完成工作單和預防性維護任務。
Ensure timely completion of work orders and preventive maintenance tasks.
熟悉并嚴格遵守員工手冊中的規章制度，以及和酒店政策相關的消防、衛生、健康和安全的制度。
Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
根據安排參加酒店及部門的培訓和會議。
Attends training sessions and meetings as and when required.