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崗位職責(zé)/職位描述

定期主持召開(kāi)部門(mén)溝通會(huì)并確保分部門(mén)例會(huì)和會(huì)議確實(shí)有效且在必要時(shí)進(jìn)行指導(dǎo)。

Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

確保所有員工遵循品牌承諾并始終提供優(yōu)異的對(duì)客服務(wù)。

Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.

禮貌而高效地處理所有客人和內(nèi)部客人的投訴和詢(xún)問(wèn)，確保問(wèn)題得到圓滿解決。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

確保遵守品牌承諾以追求利潤(rùn)優(yōu)化為原則進(jìn)行部門(mén)運(yùn)作。

Ensures that the outlet is operated in line with maximising profit while delivering on the brand promise.

確保財(cái)務(wù)記錄的保留、錢(qián)款處理和許可以及及時(shí)而準(zhǔn)確的財(cái)政信息的上報(bào)全部符合酒店、公司和本地的制度、政策和規(guī)章的規(guī)定。

Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information

協(xié)助進(jìn)行盤(pán)點(diǎn)管理和酒店?duì)I運(yùn)設(shè)備和其他設(shè)施持續(xù)的保存保養(yǎng)。

Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.

監(jiān)督和協(xié)助餐飲部員工的聘用和篩選。在招聘時(shí)遵循酒店指示，在篩選員工時(shí)以能力基礎(chǔ)進(jìn)行選擇。

Oversees and assists in the recruitment and selection of Food and Beverage employees.? ?Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.

經(jīng)過(guò)適當(dāng)?shù)呐嘤?xùn)、指導(dǎo)和/或教導(dǎo)，通過(guò)提高每位員工的技能和能力發(fā)揮其效力。

Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

鼓勵(lì)員工成為有創(chuàng)意的、主動(dòng)的、具有挑戰(zhàn)精神并可以認(rèn)識(shí)到自身對(duì)于營(yíng)運(yùn)成功所作貢獻(xiàn)的員工。

Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

執(zhí)行分派的任何合理任務(wù)和額外職責(zé)。

Carries out any other reasonable duties and responsibilities as assigned.