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崗位職責/職位描述

Specific Duties:

工作任務：

1.Carry out other tasks as directed by your supervisors;
執行上司交待的其他任務；
2. According to the operation needs,assist in operation department service under arrangement;
根據酒店運營需要，在部門的安排下，隨時參與酒店各運營部門的服務工作；
3.Master hotel room status, guest status and other related information;
掌握酒店的客房狀態，客人情況及其它相關信息；
4.Check the appearance,behavior and attendance of subordinates;
檢查下屬儀表儀容，行為規范及出勤情況；
5.Every day,the floor manager will be informed of the work situation in each area;
每天將檢查各區域的工作情況向樓層經理匯報；
6.Supervise and execute the plans formulated by floor managers;
督導執行樓層經理制訂的各項計劃；
7.Apply to floor manager for personnel and equipment as needed;
需要時向樓層經理提出人員及設備申請；
8.Daily spot checks of various types of buildings that have been checked by the floor foreman;
每天抽查樓層領班已查過的各類型房間；
9.Check the hygiene of all public areas and ensure that they are clean,tidy and working properly;
檢查所有公共區域的衛生，并保證干凈整潔、工作正常；
10.Accept all tasks at any time and organize subordinates to complete them on time;
隨時接受各項任務，并組織下屬按時完成；

11.Supervision and inspection of training;

監督檢查各項培訓；
12.Ensure that all machinery and equipment work properly;

確保所有機器設備運轉正常；
13.Handle guest complaints and report them to Executive Housekeeper and Floor Manager;
處理客人投訴，上行政管家、樓層經理；
14.Talk with subordinates regularly and keep abreast of their working conditions and personal conditions;
定期與下屬談話，隨時掌握下屬的工作狀態及個人情況;15 Supervising the work left behind by shift work smoothly；
督導交班留下的工作順利進行;
16.Dealing with employees violations of discipline;
處理員工違紀的行為；
17.Regular performance evaluation of subordinates rewards and punishments according to the system;
定期對下屬進行績效評估，按制度進行獎懲；
18.Regular business training for subordinates to improve work quality and efficiency;
定期對下屬進行業務培訓，提高工作質量和工作效率；
19.Do a good job of goods control regularly grasp the situation of goods consumption collection and damage reporting;
做好物品控制工作，定期掌握物品消耗、領取、報損情況；
20.Master the status of room rental,arrange staff shifts rationally, and ensure the smooth completion of daily work;
掌握客房出租狀態，合理安排人員班次，保證日常工作順利完成；

21 Ensure guest privacy is respected when DND status is displayed;
確保在“請勿打擾”狀態下客人的隱私被維護；
22.Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests;
維持對產品和服務的高度了解以便于向客人解釋和銷售服務和設施；
23.Combined with hotel management taking appropriate action in case of emergency
配合酒店管理部門在緊急情況下采取行動；
24.informing Floor Supervisor of any potential danger and taking remedial measures on dangerous situations timely;
向樓層經理通報存在的潛在危險，及時對危險的情形采取補救措施；
25.Seek opportunities to continually improve guest service by reporting guest comments;
通過匯總客人的意見，尋找機會不斷發展對客服務；

26.Facilitate multi tasking;
鼓勵員工掌握多技能。