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崗位職責/職位描述

【崗位職責】
?Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings.
要完全熟知酒店及本地其他場所的服務和設施。
?Ensure all guests experience a fresh and modern check-in/check-out procedure.
確保所有客人在辦理入住、離店手續時，都能有新穎和時尚的體驗。
?Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude.
對客塑造一個專業及樂于助人的形象，當客人遇到任何需要幫助的情況時，及時的以關懷和幫助的態度給予充分配合。
?Print room status reports, complete welcome cards/calls and communicate available services and amenities.
打印房態表，完成歡迎卡片/歡迎電話，以及溝通相應的服務及物品。
?Post on a timely basis all laundry, restaurant and other charges as needed.
將客人的洗衣費用、餐飲費用及其他費用及時入賬。
?Perform daily end of shift deposits and correct "drop" procedures.
完成每日班次結束后結算程序和正確的“投賬"程序。
?Coordinate, process and distribute all incoming reservations during off hours of Reservations Manager and be responsible for telephone inquiries and information services for the hotel.
負責酒店的電話問詢、答疑等服務，并在預訂經理休息時，負責協調、處理和分配所有接收到的客房預定。
?Load and unload luggage carts and assist guest with tagging, storing and retrieving luggage.
裝卸行李車，并協助客人標記和存儲行李。
?Optimize revenue through timely and accurate bookings.
通過及時、準確的酒店相關預訂提高酒店收益。
?Complete other tasks that assigned by Management.
完成管理人員安排的其他工作。

【崗位要求】
?College degree or above.
大專及以上學歷。
?Strong problem-solving ability.
有一定的應變處理問題的能力。
?At least one-year relevant working experience in Guest Services department.
至少有1年的相關的賓客服務部工作經驗。
?Good grooming.
任何時候保持良好的儀容儀表。
?Positive action.
積極的行動力。
?Fluent in spoken English.
良好的英文溝通能力。