崗位職責(zé)/職位描述

1.Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.

積極的工作，友好的為客人提供服務(wù)。

2.Takes an active role in the front desk team, ensuring effective communication and working as a team in order to reach goals and targets.

在前臺(tái)的團(tuán)隊(duì)中起到積極作用，有效的溝通，確保達(dá)到目標(biāo)。

3.Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.

為顧客提供熱情周到的服務(wù)，有賓至如歸感。

4.Ensures that VIP guests are treated personally and recognized as an individual.

確保VIP客人個(gè)性化服務(wù)待遇。