- 職位性質(zhì)：全職
- 工作地區(qū)：北京市
- 招聘人數(shù)：1人
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：3年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計(jì)算機(jī)能力：熟練
- 語言要求：英語(良好)
- 國際聯(lián)號(hào)工作經(jīng)歷：優(yōu)先
- 薪資待遇：5千-7千
- 職位有效期：2026-04-13至2026-07-12
職位：預(yù)訂部主管 Reservation Supervisor(儲(chǔ)備)
崗位職責(zé)/職位描述
崗位職責(zé)：
1.定期主持召開部門溝通會(huì)議和分部門例會(huì)。
To conduct regulardivisional communications meetings and departmental briefings.
2.負(fù)責(zé)部門營運(yùn)手冊(cè)的準(zhǔn)備和更新的工作。
To take charge ofthe preparation and update of Departmental Operations Manuals.
3.確保整個(gè)預(yù)訂部維持一套系統(tǒng)化且不斷更新的電子文件及打印文件存檔系統(tǒng)。
To ensures that anorganized, up-to-date filing systems, both paper and electronic, as maintainedfor all reservations.
4.根據(jù)工作量及運(yùn)轉(zhuǎn)需求，保證值班表的合理安排及員工節(jié)假日的休息計(jì)劃，確保最理想的人員分配。
To maintain dutyroster, day off and vacation planning to ensure optimal allocation of manpoweraccording to business level and operation needs.
5.確保所有預(yù)訂部員工遵循品牌承諾并為客人提供始終如一的優(yōu)質(zhì)服務(wù)。
To ensures thatall Reservations employees deliver the brand promise and provide exceptionalguest service at all times.
6.輔助并培訓(xùn)預(yù)訂部整個(gè)團(tuán)隊(duì)如何處理和解決內(nèi)部及外部的詢問和問題。
To assist andtrain the Reservations team to handle and resolve internal / external enquiriesand issues.
7.確保及時(shí)與準(zhǔn)確報(bào)告與客房預(yù)訂相關(guān)的財(cái)務(wù)信息。
To ensure timelyand accurate reporting of financial information related to room reservations.
8.確保所有預(yù)訂部員工了解所有酒店規(guī)章制度并遵照?qǐng)?zhí)行。
To ensure that allin-house rules and regulations are communicated to Reservations employees andimplemented.
9.了解并執(zhí)行預(yù)訂部相關(guān)的集團(tuán)標(biāo)準(zhǔn)。
To know andimplement the Brand standards for Reservations
10.確保所有預(yù)訂準(zhǔn)確及時(shí)錄入系統(tǒng)，以保證數(shù)據(jù)的完整與銷售客戶產(chǎn)量統(tǒng)計(jì)的準(zhǔn)確。
To ensure allreservations are properly made to ensure data integrity and accuracy ofproduction tracking of Sales accounts.
11.協(xié)助監(jiān)督預(yù)訂部全體員工的出勤及儀容儀表，根據(jù)酒店標(biāo)準(zhǔn)，確保員工正確穿著員工制服，保持高標(biāo)準(zhǔn)的個(gè)人儀表及衛(wèi)生。
To assist tooversee the punctuality and appearance of all Reservations employees, makingsure that they wear the correct uniform and maintain a high standard ofpersonal appearance and hygiene, according to the hotel and department’sgrooming standards.
12.為新員工做部門的介紹和培訓(xùn)，確保每位員工在處理實(shí)際客人預(yù)訂前具備所有相關(guān)的預(yù)訂技能和知識(shí)。
To conductdepartmental orientation and training to new employees to ensure every employeeare equipped with complete reservations skill and knowledge prior to handlingactual guest reservations.
13.隨著行業(yè)、公司和酒店的變化，對(duì)預(yù)訂的職能做出相應(yīng)調(diào)整。
To respond tochanges in the Reservations function as dictated by the industry, company andhotel.
14.在預(yù)訂部經(jīng)理不在的時(shí)候，負(fù)責(zé)預(yù)訂部的管理。
To take charge ofReservations Department the absence of Reservations Manager
15.完成其他合理分配的職責(zé)和任務(wù)。
To carry out anyother reasonable duties and responsibilities as assigned.
崗位要求：
1.在酒店行業(yè)具有不低于3年的工作經(jīng)歷?????????????????????
Aminimum of three (3) years’ experience in the hospitality industry
2.具備與客戶，員工和第三方合作伙伴較強(qiáng)的交流能力
Withcustomers, employees and third parties partners strong ability of communication
3.具有處理問題的能力，推理能力，積極性，組織能力和培訓(xùn)能力
Problemsolving, reasoning, motivating, organizational and training abilities.
4.精通電腦的各種應(yīng)用程序
Proficientin the use of Microsoft Office
5.具有將強(qiáng)的書寫、溝通能力、管理能力、計(jì)劃和組織能力、語言表達(dá)及書寫交流能力和對(duì)客服務(wù)能力
Good writing and communication skills, management skills, planning and organization skills, language and communication skills and customer service skills
6.英語水平需達(dá)到流利的表達(dá)和順暢的書寫
English– excellent oral and written skills
