- 職位性質：全職
- 工作地區：浙江省金華市
- 招聘人數：若干
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：英語(良好)中國普通話(精通)
- 國際聯號工作經歷：不限
- 薪資待遇：4千-5千
- 職位有效期：2026-03-13至2026-06-11
職位：總機接線員
崗位職責/職位描述
Shangri-La Yiwu 義烏香格里拉
Shangri-La Yiwu is located in the city's landmark building—the Yiwu World Trade Center, at the heart of the financial and business district. It is a multifunctional urban complex integrating residential, commercial, office, retail, and entertainment spaces. The main tower stands at an impressive height of 215 meters, a playful nod to the Chinese homophone "Ai Yiwu" (Love Yiwu). Facing the Yiwu International Trade City (Phase 1) across the street, Shangri-La is also adjacent to the International Expo Center and Meihu Stadium.
Floors 9 to 38 of Shangri-La Yiwu feature luxurious guest rooms (with a minimum floor area of 48㎡) and comprehensive serviced apartments (with a minimum floor area of 72㎡). Guests can enjoy panoramic views of the Yiwu River and the International Trade City from their windows.
The property boasts multiple outlets, including Brown Sugar, Mix and Zui Xi Hu?Yue Xiu Wok. Whether it's traditional Western à la carte dishes, a fusion feast blending Chinese, Western, and Japanese flavors, or exquisite Jiang-Zhe cuisine crafted by a master Chinese chef, we offers a culinary experience that will delight every palate.
香格里拉位于城市地標建筑-義烏世貿中心，地處金融商務區核心地帶，集住宅、商業、辦公、購物、娛樂于一體的多功能城市綜合體。主樓樓體高達215米，取自諧音“愛義烏”。香格里拉與義烏國際商貿城一區隔街相望；毗鄰國際博覽中心及梅湖體育館。
香格里拉9層至38層，由豪華客房（建筑面積不小于48㎡）及綜合型服務式公寓（建筑面積不小于72㎡）組成。入住賓客可憑窗可遠眺義烏江江景及國際商貿城。
設有紅堂、食尚匯、醉西湖?越繡灶等多個餐廳。無論是傳統西式零點，還是中西日式融合美食暢饗，亦或是中國烹飪大師主理精致融合江浙菜，香格里拉總有一款美味驚艷您的味蕾。
We are currently looking for a?Service Associate – Service Center?to join our team.
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As a Service Associate – Service Center, we rely on you to:
1. To have complete knowledge of the operational systems at Telephone / Service Centre e.g. PABX / Call Centre System / Call Accounting Software.
2.Ensures all calls from guests and external calls are handled professionally and with care adhering to hotel’s and Shangri-La policies and procedures.
3.Demonstrate and practice the Guidance Principle according to the “Shangri-La? Culture”.
4.Ensures that procedures set with regards to guest confidentiality are strictly adhering to.
5. Performs any other duties that may be assigned by the Service Manager.
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We are looking for someone who:
1.Presentable, Communication skills, Good Health, Articulate.
2.Has a? good grasp of both written and spoken English.
3.Ability to interact, Takes ownership and initiative.
4.Knowledge of computer, Able to work flexible hours.
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工作概述：
1. 全面掌握電話房/服務中心操作系統專業知識，如交換機/呼叫中心系統/計費系統。
2. 根據酒店的政策和程序確保專業地處理所有客人的內外部電話并且關心客人。
3. 根據香格里拉的企業文化來實踐和體現我們的指導原則。
4. 確保有關對客保密的程序嚴格地執行。
5. 執行服務經理分配的其他工作。
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崗位要求：
1.良好的外貌，溝通良好，身體健康 ，語音清晰。
2.良好的英文口語及書寫領會能力。
3.善于交際，有主人翁精神和主動性意識。
4. 會使用電腦辦公軟件，能適應酒店的工作時間。
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If you are the right person, what are you waiting for？ Click the apply button now！
