- 職位性質(zhì)：全職
- 工作地區(qū)：江蘇省南京市
- 招聘人數(shù)：若干
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：1年以上
- 提供食宿：提供食宿
- 年齡要求：20-30
- 計(jì)算機(jī)能力：良好
- 語言要求：英語(良好)
- 國際聯(lián)號工作經(jīng)歷：優(yōu)先
- 薪資待遇：3.5千-4千
- 職位有效期：2026-03-27至2026-05-26
職位：前臺服務(wù)員
崗位職責(zé)/職位描述
· To ensure that guests arrived at the hotel welcome and greetings, grasp the time to communicate with guests. Be back in the right way for guests' complaint should be, by establishing good relationship with guests and get feedback, improve customer satisfaction.
確保賓客抵達(dá)酒店時受到歡迎和問候，把握時間和賓客進(jìn)行交流。以恰當(dāng)?shù)姆绞綄e客的投訴予以回 應(yīng)，通過與賓客建立良好的關(guān)系并獲取反饋，不斷提升賓客滿意度。
· Routine inspections at the front desk and public area, if find any problem to take action immediately.
對前臺和公共區(qū)域進(jìn)行例行檢查，若發(fā)現(xiàn)任何問題馬上采取行動。
· Guests check billing instructions and credit situation, according to the hotel credit policy operation, ensure to safe way to dispose of all transactions.
核查賬單指令和賓客信用情況，按酒店信用政策操作，確保以安全方式處理所有交易.
· Provide team members with PBX process training, as the hotel's main contact person in case of an emergency; With local fire, police, emergency departments, Relevant personnel to establish and maintain good working relationship.
為團(tuán)隊(duì)成員提供PBX流程培訓(xùn)，在緊急情況下?lián)尉频甑闹饕?lián)絡(luò)人；同本地消防、警務(wù)、應(yīng)急部門相關(guān)人員建立和維護(hù)良好的工作。
· Hotel staff will be trained as IHG Rewards club related knowledge and the latest promotions.
對酒店員工培訓(xùn)優(yōu)悅會相關(guān)知識和促銷活動。
