- 職位性質(zhì)：全職
- 工作地區(qū)：張家口市崇禮縣
- 招聘人數(shù)：3人
- 學(xué) 歷：大專(zhuān)
- 工作經(jīng)驗(yàn)：3年以上
- 提供食宿：提供食宿
- 年齡要求：25-35
- 計(jì)算機(jī)能力：熟練
- 語(yǔ)言要求：英語(yǔ)(熟練)
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：優(yōu)先
- 薪資待遇：6千-8千
- 職位有效期：2026-05-28至2026-06-27
職位：Guest Services Manager 賓客服務(wù)經(jīng)理
崗位職責(zé)/職位描述
Job Responsibilities
崗位職責(zé)
1. In each shift, check the information of arrival guests on the day, including VIPs, priority customers, regular guests, team conditions and special requirements, and maintain a good working relationship with all departments.
? ?每班檢查當(dāng)日抵店客人信息，包括貴賓、優(yōu)先顧客、常規(guī)客人、團(tuán)隊(duì)的情況以及特別要求，與所有部門(mén)保持良好的工作關(guān)系。
2. Familiar with the working standards and procedures of the front office.
? ? 熟悉前廳部工作標(biāo)準(zhǔn)及程序。
3. Ensure that guest complaints are properly recorded and take action to prevent guests from leaving the hotel unsatisfactorily. Get help from managers when necessary.
? ? 確保客人的抱怨被合適的記錄并采取行動(dòng)避免客人不滿(mǎn)意的離開(kāi)酒店。必要時(shí)從管理人員處獲得幫助。
4. Familiar with Intercontinental Customer Satisfaction Standard and use it as a guide for daily work. Use this as a standard to continuously monitor employee performance.
? ?熟悉洲際顧客滿(mǎn)意標(biāo)準(zhǔn)并以此作為每日工作的指導(dǎo)。以此為標(biāo)準(zhǔn)不斷監(jiān)督員工表現(xiàn)。
5. Assist the department in training and evaluation, and actively consider suggestions and systems that are beneficial to the department and the hotel.
? ?協(xié)助部門(mén)的培訓(xùn)和評(píng)估，積極思考對(duì)部門(mén)和酒店有利的建議和系統(tǒng)。
Job Requirements
崗位要求
1. College degree or above.
? ? 大專(zhuān)以上學(xué)歷。
2. Good image and temperament.
? ? 形象氣質(zhì)佳。
3. Responsible work and strong execution.
? ? 工作有責(zé)任心，執(zhí)行力強(qiáng)。
4. Self-motivated, strong ability to withstand pressure.
? ? 有上進(jìn)心，抗壓能力強(qiáng)。
