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• 五險一金
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• 12%公積金
• 定期體檢
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1. Supporting Manager, Catering Operations (Public Stand) to deliver services of Operation Excellence, including;
? Providing on-floor support to outlet teams as required.
? Planning logistics to support special events and promotions.
? Monitoring repair and maintenance works.
? Delivering continuous improvement on operation effectiveness and efficiency (inciuding Quality Delivery
Circle).
? Communicate with customers to receive feedback and manage complaints.
協助餐飲部經理（大眾看臺）運營達成卓越運營服務，工作內容包括：
? 按需為餐廳團隊提供現場支持；
?統籌特殊活動與推廣的物流安排；
? 監督維修與保養工作；
? 持續優化運營效率與效果（含質量提升小組活動）；
? 收集顧客反饋并處理投訴。
2. Assisting Manager, Catering Operations (Public Stand to achieve business results and managing cost base in accordance with the annual F&B budget and KPIs by:
? Monitoring and enhancing staff productivity.
? Conducting cost-efficient measures by utilizing operating equipment and optimal manpower deployment.
協助餐飲部經理（大眾看臺）達成年度餐飲預算與KPI所設定的經營成果并控制成本，具體措 施：
? 監測并提升員工生產力；
? 通過合理利用營運設備及優化人力配置，落實降本増效措施。
3. Providing excellent services to Segment customers and guests by
? Conducting staff training, coaching and service quality assessments.
? Establishing frequent contact and building strong proper relationships with Segment customers.
? Master membership MCRM and hospitality service systems.
為細分客戶與賓客提供卓越服務，具體如下：
? 開展員工培訓、輔導與服務質量評估；
?與細分客戶保持高頻互動，建立穩固且得體的關系；
?熟練掌握客戶關系管理MCRM及酒店服務系統。
4. Ensuring that the operation within areas of responsibilities complies with the SOP requirements and all staff are well trained and perform according to the SOP requirements and standards..
* Recommending for SOP changes according to the changing needs and preferences of Segment customers and maintenance, if necessary.
確保所轄區域運營符合標準操作程序要求，所有員工均接受充分培訓并依標準執行：
?如有必要，根據細分客戶需求的變化對標準操作程序提出修訂建議。
5. Ensuring the teams meet the Club's compliance requirements, policies, procedures and guidelines by
? Regular inspection of Food & Bervage quality, service standards.
? Regular inspection of facilities to ensure all meet compliance requirement and Occupational safety records are well kept and maintained.
? Arranging appropriate training sessions and briefings for staff.
? Enforcing and implementing the HACCP system as well as local hygiene codes.
? Attaining re-certification during audits.
? Working closely with Food Safety Quality Assurance team to address related issues.
確保團隊符合馬會合規要求、政策與指引：
?定期檢查餐飲質量與服務標準；
? 定期檢查設施，確保符合合規要求，職業安全記錄完整；
? 組織員工培訓與簡報；
? 推行并落實HACCP體系及本地衛生法規；
? 審計期間取得再次認證；
? 與食品安全質量保證團隊緊密合作，處理相關問題。
6. Ensuring the operation and the public areas comply with safety regulations in order to provide a safe and friendly environment for Segment customers and staff by
? Ensuring all staff follow safety work practices and constantly reviewing and improving work practices.
? Regularly reviewing and inspecting facilities.
確保運營及公共區域符合安全法規，為細分客戶與員工營造安全友善環境：
? 確保全員遵循安全工作規范，持續審視并改進作業方式；
? 定期審查與檢查設施。
7. Directly responsible for the grooming standards and appearance of all Service Associates.
負責檢查所有同事的儀容儀表。
8. Keeping copies of all banquet event order's, along with beverage requisitions..
保留所有餐飲服務活動定單和飲料申請單。
9. Insuring that all schedule catering functions take place on time and according to plan..
保證所有餐飲服務都能按計劃準時進行。
10. Responsible for control and maintenance of all service equipment. Write work orders as necessary..
負責控制和維修所有服務儀器、設備，在必要時記錄情況。
11. Preparing or review a critique made of every catering function. All problem areas should be noted and eithercorrected or a proposed solution should be forwarded to the Catering Operations Manager(Public Stand)..
回顧和總結服務中的不足之處。所有有問題的地方都需記錄下來，并把正確的解決方法匯報給 餐飲部經理（大眾看臺）。
12. Participating in hiring and initial training of all Service Associates..
參加所有基層服務員的招聘和內部培訓。
13. Performing any other related duties as and when assigned by Manager, Catering Operations (Pulic Stand )..
完成餐飲部經理（大眾看臺）隨時指派的其他相關工作。
14. Complies with all relevant laws and regulations in Mainland China under any circumstances. Follows and abides by the rules and regulations of the Club and the company.
在任何情況下均須遵守中國內地所有相關法律法規，遵守馬會及公司之規章制度。
15. Completes other tasks arranged by the superior.
完成上級安排的其他任務。

香港賽馬會成立于1884年，是致力建設更美好社會的世界級賽馬機構。香港賽馬會透過其結合賽馬及馬場娛樂、會員會所、有節制體育彩票及獎券、慈善及社區貢獻的獨特綜合營運模式，創造經濟及社會價值。香港賽馬會慈善信托基金位列全球十大慈善捐助機構。此外，香港賽馬會亦是香港位列前位的單一納稅機構。廣州香港馬會賽馬訓練有限公司（以下簡稱“從化馬場”）為香港賽馬會全資子公司。2008年香港賽馬會成功協助舉辦了北京奧運會馬術比賽，并于2010年成功協助廣州亞運會舉辦馬術比賽。其后，香港賽馬會透過其全資子公司從化馬場，將由其設計及興建的廣州亞運會馬術比賽場地改建成內地一個世界級馬場和純種馬訓練中心。經過8年改造，從化馬場于2018年8月正式投入運營，并計劃2026年10月31日開始香港賽馬會將在從化馬場舉辦世界級賽事。展望未來,從化馬場具潛力支持粵港澳大灣區和整個內地馬術產業的發展。