- 職位性質：全職
- 工作地區：上海市徐匯區
- 招聘人數：1人
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：中國普通話(熟練)
- 國際聯號工作經歷：優先
- 薪資待遇：5千-5.5千
- 職位有效期：2026-05-29至2026-08-27
職位：Bellman & Driver 禮賓員&司機
崗位職責/職位描述
Job Level 崗位級別：Line Staff 基層員工
Report To 匯報給：Bell Captain 禮賓領班
Position Overview 崗位概述：
問候所有到達和離開酒店的客人，尤其是使用酒店提供的交通服務的客人。使用豪華轎車接送客人，并陪同客人從機場到酒店以及接待客人到酒店大堂進行入住辦理。
Greets all guests and visitors upon their arrival, especially the one using Hotel Transportation Services. Transports guest with Hotel Limo. After arriving Capella’s Hotel escort guests to Hotel Lobby Area.
主要負責在客人入住期間及時滿足客人的需求，并給予客人適當的關注。全面了解酒店的服務與設施，記錄所有重要的交通數據。
Responsible for paying attention to guests’ needs throughout their stay. Knowing Capella’s hotel product knowledge and amenities, providing accurate information of all areas in the Hotel and Guest Room. Record all necessary transportation and vehicle data.
The Role 崗位職責：
用酒店豪華轎車安全的載送客人到指定地點。
Drive guest to their destination with Hotel Limo safely.
確保與客人的互動都是禮貌專業的和有效運用酒店的政策和程序以達到完美的服務。
Ensure all interactions with guests are handled professionally and with care by adhering to hotel’s policies and procedures.
確保記錄所有交通工具記錄都是完整正確的。
Ensure proper records are maintained for all transportation.
專業穩定的處理客人的需求。
Handle guests’ request/enquires in a professional and helpful manners.
確保客人抵達以及離開酒店的程序都是根據標準的步驟進行處理。
Follow hotel’s quality standards and procedures upon Guest Arrival and Departure.
協助客人機票預訂，信息處理，交通安排，城市觀光， 餐廳預訂。
Assists guests in airline reservations/confirmation, handling of messages, transportation arrangement, city tours, restaurant reservation.
協調并確保客人行李的及時運送和領取。
Coordinate and ensure timely deliveries and collections of guests’ luggage.
有禮的迎接每一位客人。
Greet, welcome and anticipate every guests.
確保所有客人都享有親切的離店服務。
Ensure every guest receives a fond farewell.
負責酒店轎車良好的保養及維修。
In charge of Hotel Limousine Maintenance.
有效率的滿足客人的需求。
Accommodate all guest requests expediently and courteously.
常與酒店員工進行跟進以確保完成客人的需求。
Follow up with the culturist to ensure completion of guest’s requests.
載送客人到達目的地時能向客人分享酒店擁有的設施服務以及酒店周邊的景點。
Identify and explain hotel facilities and features to guests while driving guests to their destination.
須及時處理客人投訴直到客人滿意為止。
Handle guest complaints efficiently in order to satisfy the guests.
提供客人關于城市訊息以及一些交通建議。
Assist guests in providing city information and transportation suggestion.
傳達客人想參觀的景點的準確位置方向。
Provide accurate directions to guest’s inquiries regarding destinations of local area.
及時為客人打開大堂大門來歡迎每一位到來的客人以及離店客人。
Ensure lobby door is open immediately upon guest’s arrival and departure.
Talent Profile 能力&技能需求
擁有有效的駕照
Valid Driver License
擁有良好駕駛記錄
Good Driving Record
擁有全職司機工作經驗
Having experience as full-time driver
良好的溝通能力
Having good communication skills
