- 職位性質：全職
- 工作地區：上海市徐匯區
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：英語(熟練)
- 國際聯號工作經歷：不限
- 薪資待遇：5千-5.2千
- 職位有效期：2026-04-13至2026-07-12
職位：Hostess 餐廳領位
崗位職責/職位描述
Job Level 崗位級別：Line Colleague 基層員工
Report To 匯報給：Guest Relation Manager 賓客關系經理
Position Overview 崗位概述：
Be an ambassadorof the restaurant; creating a contact with every guest or anyone makingcontact, insuring that they are delighted by the experience.
是餐廳的行動大使，建立與客戶的聯系，保證客人的愉悅體驗
The Role 崗位職責：
1.??????Greet and seatguest.問候并帶客入座
2.??????Assist inpreparing restaurant for service.協助餐廳的準備工作
3.??????Ensure that thework area is clean at all the times.確保前臺的衛生
4.??????Clean outletequipment.清潔設施設備
5.??????Answer the phoneas per the standard phone answering procedures.按照電話流程接聽電話
6.??????Print the menuand drink List and maintain it.打印菜單飲料單并加以維護
7.??????Complete andmaintain reservations in system.在預訂系統完成預定
8.??????Take and recordreservations.完成預定
9.??????Record and passinformation.記錄傳遞信息
10.? ? ?Ensure guestneeds and reasonable requests are met.確?？腿说暮侠硪?/p>
11.? ? ?Seekopportunities to continually improve guest service.找機會不斷提高對客服務
12.? ? ?Report any guestfeedback to the supervisor or head hostess on duty.
? ? ? ? ? 向當班主管或前臺主管上報任何客人的反饋
13.? ? ?Establish andmaintain effective guest relations .建立，維護有效的客戶關系
14.? ? ?Record usefulinformation of VIPs, regular guest and particular guest.
? ? ? ? ? 建立vip,特殊客人和?？偷幕拘畔?/p>
15.? ??To remember andaddress guests by their names. 記住客人的名字，帶姓稱呼
16.? ??Know andrecognize regular guests and their needs.能認出?？秃陀涀∷麄兊南埠?/p>
17.? ??Communicationwith guests in a manner which promotes goodwill, trust and satisfaction.
禮貌的與客人交流，提高與客戶的信任度，滿意度
18.??Take appropriateaction to resolve guest complaints.能合理的解決客人投訴
19.??To be empoweredto handle special requests and complaints from outlet guest
能處理客人的特殊需求和投訴
20.??Wear appropriateuniforms for the area, as supplied by the hotel.正確著裝工作服
21.??Bidding farewellto the guest as they leave.客人離開時跟客人道別
22.??Explanation ofrequired waiting periods to the guest. 向客人解釋等候時間
23.??Obtain andrecord Feedback from guests regularly.收集和紀錄客人的反饋
24.??Maintains acomprehensive set of guest history records.建立客人的喜好
25.??Have a thoroughknowledge and understanding of all Food and Beverage items in the menu and theability to recommend Food and Beverage combinations and up sell alternatives.
熟知餐廳的菜品和酒水知識，能很好的為客人做推薦并營銷
Talent Profile 能力&技能需求
Ensures highstandards of personal presentation and grooming. 注重儀容儀表
Carries out anyother reasonable duties and responsibilities as assigned. 愛崗敬業
Sociable, outgoing and talkative person.?善于交際，性格開朗，善于聊天
English speaking skills 英語口語技能
Ability to work under pressure能在高壓下工作
Abilityto work cohesively with co-workers as part of a team.團隊合作
Abilityto be well organized, maintain concentration and think clearly when providingservice to guests within any given period of time.工作有條理，邏輯清晰，為客人服務時全神貫注
