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JOB SUMMARY
The Operations Manager leads, oversees, and optimizes the end-to-end daily operations of the SHV Operations department to drive efficiency, ensure business continuity, and meet organizational performance goals. This role is responsible for managing a team of operational staff, implementing process improvements, overseeing logistics and compliance, and collaborating cross-functionally to resolve complex operational challenges. The ideal candidate is a strategic, results-driven leader with a track record of streamlining workflows, fostering team productivity, and upholding operational excellence in a fast-paced environment.
KEY RESPONSIBILITIES
1. Team Leadership & Operational Oversight
·???????Lead, mentor, and manage a team of Operate third-party support staff, including setting performance goals, conducting regular feedback sessions, and driving professional development.
·???????Oversee the execution of daily operational tasks (inventory management, supply/equipment maintenance, task prioritization) to ensure 100% business continuity and minimize disruptions.
·???????Delegate workload effectively across the team, monitor task progress, and ensure adherence to efficiency and accuracy standards.
2. Process Strategy & Improvement
·???????Identify systemic inefficiencies in workflows, logistics, and operational systems; design and implement scalable process improvements to reduce costs, enhance productivity, and optimize resource allocation.
·???????Lead the rollout of new operational procedures, best practices, and tools (e.g., ERP/CRM updates); train the team on changes and ensure consistent adoption.
·???????Maintain a centralized repository of operational records, documentation, and SOPs (Standard Operating Procedures); regularly review and update materials to reflect process changes.
3. Logistics & Cross-Functional Coordination
·???????Oversee end-to-end logistics management, including scheduling, dispatching, and tracking of shipments or service deliveries; resolve delays or issues with vendors, suppliers, and carriers.
·???????Serve as the primary liaison between SHV Operations and cross-functional teams (Supply Chain, Customer Service, IT, Facility Management) to align operational priorities and resolve escalated issues.
·???????Manage vendor/supplier relationships, including performance evaluation, contract compliance, and negotiation of terms to ensure timely, cost-effective delivery of goods/services.
·???????Oversee facility management tasks (e.g., preventive maintenance, safety inspections, space allocation) to maintain a safe, functional work environment.
4. Compliance, Reporting & Risk Management
·???????Ensure the department’s strict adherence to company policies, industry regulations, and safety standards; conduct regular audits, inspections, and risk assessments to identify gaps and implement corrective actions.
·???????Develop, analyze, and present high-level operational reports to the Director of Operations (e.g., monthly performance metrics, incident summaries, cost trends, process improvement outcomes).
·???????Lead responses to operational incidents (e.g., supply shortages, shipment failures); investigate root causes, implement preventive measures, and escalate critical risks to senior leadership.
5. Departmental Strategy & Support
·???????Collaborate with the Director of Operations to develop short- and long-term operational strategies aligned with organizational goals (e.g., scaling operations, reducing costs, improving customer satisfaction).
·???????Address complex internal/external inquiries related to operations; serve as the escalation point for high-priority issues from staff, stakeholders, or clients.
·???????Manage the operational budget, including tracking expenses, identifying cost-saving opportunities, and ensuring resources are allocated to high-impact areas.
SKILLS AND QUALIFICATIONS REQUIRED?
·???????Education: Bachelor’s degree in Business Administration, Operations Management, Logistics,
·???????Experience: 3–5 years of progressive operations experience, including 1–2 years in a supervisory or managerial role (team leadership experience non-negotiable). Industry-specific experience (e.g., retail, manufacturing, logistics) in SHV is a strong plus.
Technical Skills:
·???????Advanced proficiency in MS Office Suite (Excel for data analysis, PowerPoint for reporting, Word for documentation).
·???????Demonstrated experience with ERP systems (e.g., SAP, Oracle) and/or CRM software (e.g., Salesforce); ability to leverage these tools to streamline operations.
·???????Familiarity with inventory management systems and operational reporting tools.
Soft Skills:
·???????Strong leadership and team management abilities—proven track record of motivating teams to meet/exceed performance metrics.
·???????Excellent strategic thinking and problem-solving skills; ability to balance day-to-day operations with long-term process improvement.
·???????Exceptional?English?written and verbal communication; ability to collaborate effectively with cross-functional teams and present data to senior leadership.
·???????Strong organizational skills, time management, and the ability to prioritize multiple tasks in a fast-paced, dynamic environment.
·???????Adaptability and resilience—ability to navigate change and lead teams through process transitions.
語言能力：英語-精通
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零售/商超--商場(chǎng)
100-499人
中外合營(合資．合作)
比斯特上海購物村與比斯特蘇州購物村比斯特上海購物村與比斯特蘇州購物村隸屬于 “比斯特購物村系列”，與著名的倫敦比斯特購物村、巴黎河谷購物村一脈相承，匯聚逾百家時(shí)尚及生活時(shí)尚品牌精品店，擁有精致的購物環(huán)境，至尊的禮賓服務(wù)，帶來無與倫比的歐式購物體驗(yàn)。比斯特上海購物村比斯特上海購物村位于上海國際旅游度假區(qū)，毗鄰上海迪士尼度假區(qū)。作為唯泰集團(tuán)創(chuàng)立的“比斯特購物村系列”的一員，其最大的特色是將旅游與購物的體驗(yàn)相結(jié)合，讓賓客們享受到無與倫比的精致體驗(yàn)式購物。2019年5月，憑借優(yōu)美的歐式購物環(huán)境、至尊的禮賓服務(wù)、優(yōu)越的地理位置，比斯特上海購物村正式獲頒為“國家AAAA級(jí)旅游景區(qū)”。?== 猶如置身歐洲的精致體驗(yàn)式購物 ==?比斯特上海購物村擁有國際高端品牌精選商品、美輪美奐的建筑風(fēng)格、五星級(jí)的優(yōu)質(zhì)服務(wù)、歐洲與本土風(fēng)味美食以及貫穿全年的時(shí)尚藝術(shù)活動(dòng)，將藝術(shù)人文氣息融入度假和購物體驗(yàn)之中，打造出全方位沉浸式的卓越購物體驗(yàn)，讓賓客們不僅購物袋里滿載而歸，更可以收獲滿滿的愉悅感。?目前，已有超過180間精品店鋪入駐比斯特上海購物村，匯聚了本土設(shè)計(jì)師品牌及國際精品大牌，并全年提供低至2折起的誘人折扣。這里融合了各種文化背景及設(shè)計(jì)風(fēng)格的品牌，呈現(xiàn)出比斯特上海購物村結(jié)合藝術(shù)文化與時(shí)尚零售的多元化創(chuàng)意與領(lǐng)先的潮流理念。?比斯特上海購物村是任何年齡段都適宜的旅游購物目的地，不僅配備家庭友好型的洗手間、母嬰室、免費(fèi)的兒童推車租借，還有免費(fèi)租借的寵物推車，使愛寵人士可以享受攜帶寵物購物的樂趣。時(shí)尚愛好者可以在這里尋找到時(shí)髦有型單品，情侶們可以在購物村中盡享一整天的浪漫外出，在此感受購物和藝術(shù)文化的融合帶來的絕佳體驗(yàn)，帶小朋友的家庭可以在兒童樂園“翱星公園”里度過一段親密的時(shí)光。?除了完善的設(shè)施，這里宛如歐洲般的購物環(huán)境同樣讓人賞心悅目。比斯特上海購物村由四棟面湖而立的新月型建筑群構(gòu)成，穿越林蔭道和噴泉，人們就能夠欣賞到源于上世紀(jì)二十年代遍布于紐約、巴黎、米蘭、維也納及上海的裝飾藝術(shù)風(fēng)格建筑。更有充滿了設(shè)計(jì)巧思的藝術(shù)休息廳，為賓客們帶來愜意舒適的感受、煥然一新的購物體驗(yàn)，被譽(yù)為“最美旅游廁所”。?當(dāng)然在品味歐式精致環(huán)境的同時(shí)，這里提供的至尊、人性化的服務(wù)更是讓賓客流連的一大魅力。比斯特上海購物村旨在以“金鑰匙服務(wù)”的質(zhì)量與標(biāo)準(zhǔn)讓賓客們享受到五星級(jí)服務(wù)，包括免提購物、代客泊車、VIP貴賓休息廳、導(dǎo)購大使等。比斯特上海購物村是一個(gè)適合攜同親朋好友一同前往的旅游購物目的地，在這里可以享受美好的一日游體驗(yàn)，購物之余可以在月牙畔的餐廳和咖啡館里休憩放松，一邊欣賞湖區(qū)風(fēng)景，一邊享受歐洲及本土風(fēng)味美食，全方位感受到來自歐洲的非凡購物體驗(yàn)。比斯特蘇州購物村?作為“比斯特購物村系列”在中國的第一位成員，比斯特蘇州購物村坐落于詩意盎然、歷史悠久的蘇州陽澄湖畔。承襲了“比斯特購物村系列”正統(tǒng)歐洲精致購物體驗(yàn)，比斯特蘇州購物村的一磚一瓦都注入了歐陸風(fēng)情的精細(xì)、融匯了時(shí)尚藝術(shù)人文氣息，漫步其中，猶如世外桃源般，是一個(gè)可以短暫逃離城市喧囂的旅游購物目的地。??== 猶如置身綠洲的精致體驗(yàn)式購物 ==?依托陽澄湖半島旅游度假區(qū)的地理位置優(yōu)勢(shì)，比斯特蘇州購物村置身于旖旎風(fēng)光之中。在這里不僅能感受無與倫比的精致體驗(yàn)式購物，還可以享受自然親水景觀，感知豐富深厚的本地文化，沉浸在寧靜純美的靜謐森林。無論是親子出行，亦或是閨蜜同游，宜觀宜賞、宜游宜玩的比斯特蘇州購物村能夠讓賓客們感受到與眾不同的非凡體驗(yàn)。?目前，比斯特蘇州購物村匯聚了超過150家品牌入駐，部分產(chǎn)品折扣全年低至2折起。大牌云集、品牌組合多元化的比斯特蘇州購物村能夠滿足各類時(shí)尚需求，無論是年輕潮人一族、時(shí)髦閨蜜或情侶、還是溫馨家庭，都可以找到心儀的有型單品。?比斯特蘇州購物村不僅擁有令人心曠神怡的自然環(huán)境和文化氛圍，本身建筑更是值得細(xì)細(xì)品味。設(shè)計(jì)靈感源自13世紀(jì)從威尼斯遠(yuǎn)道而來的傳奇旅行家馬可波羅，意在向促進(jìn)東西文化交流的絲綢之路遙相致敬。整體融合了蘇州本地的建筑風(fēng)格和工藝，精心設(shè)計(jì)并營造出悠然自得且精致的氛圍。?此外，這里擁有豐富的美食和貫穿全年的創(chuàng)新文化藝術(shù)活動(dòng)，還提供五星級(jí)酒店般的至尊服務(wù)，包括免提購物、代客泊車、VIP貴賓休息廳、導(dǎo)購大使等。更有親子休息室、兒童樂園和寵物推車等人性化服務(wù)， 為各個(gè)年齡段的賓客打造出流連忘返的完美體驗(yàn)。??得天獨(dú)厚的地理位置是比斯特蘇州購物村的一大優(yōu)勢(shì)，從上海、南京等地出發(fā)，經(jīng)滬寧高速，從陽澄湖服務(wù)區(qū)的出口下即可抵達(dá)。另外，連接陽澄湖半島到上海、南京、杭州等地的高鐵路線也為周邊的賓客們提供了更加便利的交通，名副其實(shí)地成為出游華東的不二之選。?為進(jìn)一步滿足賓客的需求，比斯特蘇州購物村二期已正式開業(yè)，目前已有超60家品牌入駐，未來將新增至85家店鋪，停車位也增加至近2,000個(gè)。
