- 職位性質：全職
- 工作地區：上海市
- 招聘人數：若干
- 學 歷：大專
- 工作經驗：1年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：英語(良好)
- 國際聯號工作經歷：不限
- 薪資待遇：5.5千-6千
- 職位有效期：2026-04-17至2026-06-16
主要職責：
Responsible for planning, organizing, leading, supervising, co-coordinating, auditing and participating in the activities of Front Desk personnel.
負責計劃，組織，領導，主管，協調，審核和參加前臺員工的日常工作。
SPECIFIC DUTIES 工作任務：
1.Supervises, co-ordinates and participates in the activities of the Front Desk staff .
1. 主管，協調并參與前臺員工的日常工作
2.Ensures that the activities of all Front Desk staff are performed on the basis of established procedures and standards.
確保所有前臺員工的日常工作根據擬定的程序和標準進行。
3.Ensures correctness of information in guest folio, i.e. bills, room rates etc; initials them before handing to the Front Office Cashier.
保證客人編碼，電子賬單，房價等信息的準確性，在將他們交給前廳出納之前檢查一遍。
4.Ensures that guest needs, inquiries, complaints are properly handled and accommodated.
確保客人的需求，詢問，投訴適當處理和調解了。
5.Checks list of arrivals for the day, takes note of VIPs and other special instructions and requests and implements them.
監察每天的到達客人名單，記錄下貴賓客人和其他特別指示或要求并根據要求完成
6.Co-ordinates closely with Housekeeping in keeping-up with the status of the guest rooms; maintains proper functioning of room status systems.
與客房部密切合作留意客人的房態，適當操作房態系統。
7.Reconciles room status report of Housekeeping with that of Front Office, advises Assistant Front Office Manager of any discrepancy.
將客房部的房態報告與前廳部的比較，一旦有任何差異通知前廳部經理助理。
8.Advises Housekeeping, Room Service, Telephone and other affected departments through proper form or by telephone of all check-ins and checks-outs, cash basis and advance payment registrations, rate and?
以適當方式或通過電話通知客房部，客房服務部，電話和其他有關部門所有客人登記入住和結賬的情況，付現金和預付金登記，放假，等
JOB SPECIFICATION職位要求 :
Profile of Competency
工作能力:?
Must be familiar with Front Desk operations
必須熟悉前臺的操作
Personable, neat and tactful
氣質良好，頭腦靈活，機智老練
Verbal and written facility
口頭表達和書面表達能力良好
Language 語言能力:?
English, Chinese
英語，中文
Education 教育:?
Preferably college graduate or equivalent in experience
大學專科畢業以上或同等學歷
At least 1 years’ experience in a hotel of international standard
至少1年以上在國際標準酒店工作經驗
