- 職位性質：全職
- 工作地區：上海市浦東新區
- 招聘人數：5人
- 學 歷：大專
- 工作經驗：2年以上
- 提供食宿：提供食宿
- 年齡要求：25-40
- 計算機能力：不限
- 語言要求：英語(一般)
- 國際聯號工作經歷：不限
- 薪資待遇：9千-1萬
- 職位有效期：2026-04-28至2026-07-27
Well versed on all Brand Standard requirements for Front Office and related areas.
熟悉所有前廳部以及相關區域的所有品牌標準。
To supervise the Front Desk Team. To ensure that they are adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction. To ensure that the above-mentioned areas are working in a professional manner at all times. Responsible for hiring, training and development of all concierge-related associates, so they are hospitable, outgoing and guest oriented.
監督前臺區域。保證各崗位遵守酒店所有制度、程序以及標準，努力提升賓客滿意度，保證上述區域始終專業運作。負責員工招聘、培訓以及發展，提升員工熱情友好度以及對客服務意識。
Assist Asst. Director of Rooms in all areas to ensure a correct and smoothly operation department.
協助房務部副總監確保運營部門運轉正確、流暢。
Responsible for GV scores on Arrival Experience and Received Preferred Room Type.
為賓客滿意度調查中抵店經歷和獲得喜歡房型部分的分值負責。
Ensure Guest Relations team is positively affecting GV scores for Problem Experienced by resolving guest issues timely, effectively, and professionally while hotel interest is observed.
確保賓客關系團隊通過及時、有效、專業的解決賓客遇到的問題，同時保留酒店權益，對賓客滿意度調查產生積極的影響。
In charge of FO related training in Passport to Success and liaise with HR and achieve reasonable goals in associates’ participation and passing rate.
負責Passport to Success中前廳相關的培訓并與人力資源部聯系在員工參與下達到目標和通過率。
High level of visibility and presence in the lobby.
高頻率出現在大堂。
Achieve Marriott Rewards enrolment goals provided by Regional office.
完成由區域總部訂立的萬豪禮賞會員注冊目標。
Champion implementation and maintaining of Virtual Concierge web page.
負責執行和維護Virtual Concierge網頁。
Develop and maintain an effective, attractive incentive based Up selling program either through in house resources or outside consultant agency.
設立并維護一個對酒店內部和外部訂房代理同樣有效的、吸引人的促銷獎勵計劃。
Develop and regularly update and revise Repeat Guest Program, VIP program.
改進、維護并更新回頭客計劃和貴賓計劃。
Ensure Marriott Rewards Elite members’ benefits are offered timely and members are recognized.
確保萬豪禮賞Elite會員的優惠按時送達并被認知。
Participate in Group and Convention Pre-con meetings.
參加會議和團隊之前的準備會議。
Adhere sales strategy and report any noticeable changes in buying pattern. Ensure Look No Further Best Rate guarantee is not violated at Front Desk.
隨時關注銷售戰略，關注其中任何變化。確保Look No Further Best Rate在前臺能夠得到執行保證。
Ensure Marriott Rewards new enrolments and existing members’ information are properly entered in Opera for data upload.
確保萬豪禮賞新會員和已存在的會員信息輸入到Opera中并將數據上傳。
Achieve Associate Pulse Survey goals for the department.
達到部門員工滿意度調查的目標。
Ensures that all procedures and policies are in place and followed. Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities; and coaches and counsels associates whenever appropriate.
確保程序和規章制度的執行。執行日常審計和控制。如有任何謬誤及時與財務部溝通；隨時為員工提供指導。
Controls costs effectively to meet budget guidelines. Has control system in place for all controllable costs and man hours.
有效的控制成本以控制在預算之內。 控制所有可控制成本和人力成本。
Plans and delegates projects to fellow managers in Front Office area. Provide help when needed.
計劃和委派計劃給下屬的前廳區域經理。在需要時提供幫助。
Responsible for hiring, training and development of all associates working for front office area. Ensure that all associates are adhering to all hotel policies, standards, procedures and regulations.
負責前廳部所有區域的員工招聘、培訓和發展。確保所有員工執行所有酒店規章、制度、程序和標準。
