- 職位性質：全職
- 工作地區：上海市浦東新區
- 招聘人數：5人
- 學 歷：大專
- 工作經驗：2年以上
- 提供食宿：提供食宿
- 年齡要求：23-40
- 計算機能力：不限
- 語言要求：英語(一般)
- 國際聯號工作經歷：不限
- 薪資待遇：5千-5.5千
- 職位有效期：2026-04-28至2026-07-27
Review arrival information on a daily basis; VIP, Regular guest, Groups, special requests, etc. Follow up with Housekeeping ，Room Service and other concerned departments.
上崗前查看當天抵店客人信息，包括貴賓，團隊預訂及其它相關的特殊要求。及時將相關信息通知客房部和送餐部及其它相關部門。
Responsible for correct registration procedure; registration card, room allocation, credit policy, etc.
負責正確使用登記程序、填寫登記卡、房間分配、信用卡使用條例等。
Maintain good working relations with all departments, especially Housekeeping and Reservations. Checks discrepancies and out-of-order rooms, to ensure correct room status at all times.
與所有部門保持良好的協作關系，特別是客房部與預訂部。檢查房態差異報告以及維修房狀態，確保隨時保持正確的房間狀態信息。
Responsible for correct handling of cash and cheques, credit cards, foreign currencies, vouchers and invoices.
負責正確處理現金和支票、信用卡、外幣兌換業務、付款憑證以及發票。
Responsible for correct handling of safe deposit boxes.
負責正確處理保險箱業務。
Responsible for prepare activities for group arrival, correct definition of group masters to ensure correct charges.
負責團隊抵店前的準備工作，確認團隊總帳單以確保正確收款。
Responsible for prepare activities for group arrival, correct definition of group masters to ensure correct charges.
負責遵守飯店政策與服務程序，正確完成客人離店手續。
Responsible for reservations, changes and cancellations when Reservation Office is closed.
負責預訂部下班后的預訂服務、預訂變更及取消預訂。
Report to management on deficiencies and irregularities noted in the operation.
向上級報告飯店在營業中存在的不足與缺陷。
Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special events, etc. and ensures GSA’s knowledge of the same.
熟悉房費、折扣、包價、飯店設施和特殊活動等相關知識，同時確保接待員正確掌握這些信息。
Responsible for correct selling status in the Reception at all times, by close liaison with Reservations.
與預訂部保持緊密聯系，確保前臺始終處于正確銷售狀態。
Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Guest Service Manager or Front Office Manager if needed.
確保迅速、正確記錄與解決客人投訴，盡量避免客人帶著不滿意離開飯店。必要時征求賓客服務經理或前廳部經理幫助。
Assist in preparing staff schedules, ensuring adequate staffing to meet business demands.
負責準備員工排班表以確保有足夠員工滿足運作需要。
Assist in preparing payroll information on the due dates, to ensure correct payments.
負責在指定日期準備工資信息報告以確保正確支付員工工資。
Maintain good knowledge of all corporate programs, ensure GSA’s knowledge of these programs.
熟練掌握飯店所有合作促銷計劃，同時確保接待員熟悉掌握相關信息。
Maintain good knowledge of the Marriott Member Program, ensuring correct handling, prepares reports and actively participates in enrolling new members.
熟悉萬豪會員計劃，確保正確處理、準備報表以及積極參與發展新會員。
Assist in resolving accounting matters; disputes, missing back-ups etc.
協助解決財務問題，包括有爭議的帳目問題及丟失的信息備份等。
Assist in resolving accounting matters; disputes, missing back-ups etc.
確保記錄所有客人意見，并向前廳部經理匯報。
Assist in departmental training and assessments.
協助部門培訓與評估。
Be alive to new ideas and system which could benefit the department and hotel.
鼓勵有利于部門與飯店發展的意見與系統。
Assists in departmental training plan.
協助制定部門培訓計劃。
Ensure guest needs and reasonable requests are met.
確保客人需求和合理要求被滿足。
Review arrival and next day arrival information on a daily basis, VIPs, regular guests, long staying guest, groups, special requests etc. to offer personalized service and assistance. Follow up with relevant department.
每日查看當日/次日貴賓、常規客人、長住客人、團隊客人以及特別要求，提供個性化的服務與幫助，并通知有關部門。
Any other duties as may be assigned from time to time.
承擔其他實時被委派的職責。
SAFETY AWARENESS安全提示：
Adhere to the hotel’s and emergency policies and procedures
堅持酒店安全制 度、緊急情況處理和規定。
Log security accidents in accordance with hotel requirements
按酒店要求記錄安全事故。
Ensure Confidentiality of User Log-ons. Ensure that Front Desk users are logged out when leaving the area.
對計算機用戶登陸（程序）要保密，離開前臺時，要確保已退出登陸。
Be aware of Guests and Employee Safety and Security at all times by correcting situations when necessary and/or report it for immediate action.
注意客人及員工的安全，隨時作出調整，報告并及時采取措施。
Adhere to the hotel’s policy on using of Safety Deposit Boxes located at Reception.
按照酒店政策使用前臺保險箱。
Maintain safety by adhering to safest policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors.
Ensure proper safety instructions are given before operating any equipment.
要保障安全須嚴格遵守安全法規，與異常情況須及時上報。建立、支持所有的安全方案。行走在濕滑地面上要留意。在操作設備之前，確保已了解了安全說明。
