- 職位性質：全職
- 工作地區：上海市浦東新區
- 招聘人數：5人
- 學 歷：大專
- 工作經驗：1年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(一般)
- 國際聯號工作經歷：不限
- 薪資待遇：5.5千-6千
- 職位有效期：2026-04-28至2026-07-27
Ensure consistency in high standards in service, food and beverage quality. Oversee the daily operations of the Lobby Lounge to ensure a positive environment for both guests and fellow employees. Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards, local policies and procedures.
確保始終提供的高標準的服務和餐飲產品。監管大堂吧的日常運營以確保給賓客和員工帶來良好的用餐以及工作環境。遵守當地關于衛生、安全相關要求與規定，以及相關酒店標準、當地政策或法律法規。CRITICAL TASKS
崗位職責
Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
監督部門工作標準和程序手冊中列出的各項規范的貫徹執行。
Adhere to opening and closing procedures
遵守開始營業和結束營業的程序。
Adhere to bill paying procedures
遵守規定的結賬程序。
Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific
在競標過程中與銷售經理密切合作爭取新的客戶；特別是餐飲部門的客戶。
Manage customer database and utilize effectively
管理顧客數據庫并有效的加以使用。
Work closely with the Food and Beverage Loyalty Manager to promote Hotel Loyalty and VIP Programs
和餐飲忠誠經理密切合作推動酒店忠誠度和貴賓計劃
Ensure all special requests are accommodated while abiding to hotels’ policies
在遵循酒店管理政策的前提下確保賓客的每一項特殊要求得到實現
Familiarize with reservations of the day; Identity any special occasions, VIPs or repeat guests
熟知每日預訂，能夠鑒別任何特殊活動、貴賓和常客
Communicate to his/her superior any issues encountered, guest comments and other relevant information
及時向直屬上級溝通任何遇到的問題，賓客的反饋和相關信息
Works with Superior on manpower planning and management needs
和上級領導一起進行人力規劃和管理需求。
Works with Superior in the preparation and management of the Department’s budget
和上級領導一起編制和管理部門預算。
Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc
有效的進行交接班說明會，確保所有員工了解重要客人，特殊活動，每日特價，重點是推銷某些產品等。
Encourage and motivate staff to provide optimum service during all shifts
激勵在崗員工為客人提供卓越的服務。
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
解決并跟進在活動或宴會中發生的與賓客相關的糾紛。在遵守酒店政策的前提下以專業的態度完滿解決紛爭
are recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
與廚師和餐飲經理交流意見和客人的建議從而反應當前客人的情況。
Train and guide wait staff on service skills and Standard Operating Procedures
在服務技巧和標準化操作流程上培訓及指導服務員
Ensure safe handling, use and storage of all equipment by training staff on proper handling procedure. Report all breakage to the Chief Steward.
按正確操作流程培訓員工從而確保正確處理、使用和存儲餐廳設備。如有破損及時向管事部經理報告
Manage special event concepts
特別活動的概念管理工作。
Restaurant or Bar Revenue Target
餐廳或酒吧營業收入目標
Maintain detailed knowledge of menu, including daily specials
熟悉菜單和每日特供
Learn all current hotel activities
了解當前酒店所有活動信息
Matters pertaining to Restaurant & Bar Operations
與餐廳及酒吧運營有關的事宜
Create positive publicity opportunities
創造良好的公眾宣傳機會。
Up-sell property facilities
推銷酒店的設施。
Ensure all store rooms and linen rooms are in a neat and clean manner at all times.
確保所有儲藏室和布草間始終整潔干凈
Actively pursue cost saving measures
積極的實行節約成本的方法。
Recycle wherever possible
盡可能再利用能源。
Manage wage and beverage cost
管理工資和飲料成本。
Ensure up selling or other profit maximization strategies implemented by upper management are carried out during shifts
確保當班過程中始終執行管理層在增加銷售和利潤最大化營銷手段上的策略
Minimize wastage on food and beverage by close monitoring and enforcing standard operating procedures
通過嚴密監測和嚴格執行標準化操作流程以最大限度降低食物和酒水的浪費
Maximize the utilization of labour by assigning tasks to fellow employees during downtime
在非高峰時期分配員工工作任務以最大化提高勞動力利用率
Prepare daily banking and cash flow reports
準備每日備用金報表
Control and secure department inventory
監控和保障部門庫存安全
Stock control
有效的控制存貨
