崗位職責(zé)/職位描述

工作職責(zé)：
? Adhere to the Hilton brand building and spirit, uphold the guest－first principle, and take the initiative to timely care for guests’ needs.
根據(jù)希爾頓品牌建設(shè)及精神所述，秉承以客為先的宗旨，主動(dòng)及時(shí)關(guān)注意客人的需求。
? Possess positive influence, be responsible, take the initiative to solve problems, and be good at communicating with guests and colleagues.
具有積極的影響力，有責(zé)任心，主動(dòng)解決問題，善于與客人及同事溝通。
? Be flexible and responsive at work, and able to decisively adjust work requirements according to specific situations.
工作中靈活變通，反應(yīng)敏捷，能果斷地根據(jù)具體情況而改變工作要求。
? Provide suggestions for the department’s operating procedures and improvement of environmental facilities.
為部門的運(yùn)作程序，改善環(huán)境設(shè)施等提供意見。
? Stay vigilant and responsible at all times to ensure all facilities and equipment operate normally, guarantee guests a comfortable and safe experience, and ensure employees work in a safe environment.
隨時(shí)保持警惕性，具有責(zé)任心，保證所有設(shè)施及器材正常運(yùn)作，確保客人有舒適安全的體驗(yàn)，確保員工能在安全的環(huán)境中工作。
? Greet and see off all guests with enthusiasm, friendliness and sincere smiles.
以熱情、友好和真誠的笑容來迎接、問候，歡送所有的客人。
? Assist front desk staff when there are no guests in the swimming pool area.
當(dāng)游泳池區(qū)域沒有客人時(shí)協(xié)助前臺(tái)員工工作。
? Assist and explain the usage methods of fitness center equipment.
能協(xié)助并解釋健身中心設(shè)備的使用方法。
? Ensure sufficient mineral water and towels for guests.
確保客用礦泉水及毛巾準(zhǔn)備充足。
? Ensure audio－visual equipment is well－preserved and in normal working condition.
確保視聽設(shè)備保存完好及能正常使用。
? Check and ensure all inventories and supplies are sufficient, such as towels and drinking water.
檢查與確所有保庫存及用品準(zhǔn)備充足，如毛巾和飲用水。
? Stay vigilant and responsible for the personal safety of guests in the swimming pool area at all times.
隨時(shí)警惕和負(fù)責(zé)游泳池區(qū)域內(nèi)客人的人身安全。
? Ensure the safety of all guests when using fitness equipment.
確保所有客人在使用健身設(shè)備時(shí)的安全。
? Keep swimming pool equipment neatly arranged; maintain the cleanliness of the swimming pool area, dispose of garbage into trash cans; use correct and safe techniques to ensure all activities and work are carried out in a safe environment.
游泳池的設(shè)備擺放整齊；保持游泳池區(qū)域干凈，將垃圾投放到垃圾桶內(nèi)；運(yùn)用正確安全的技術(shù)確保所有的活動(dòng)及工作在安全的環(huán)境中進(jìn)行。
? Test water pressure and chlorine content, and report to the Assistant Fitness Center Manager in a timely manner.
檢測(cè)水壓及氯氣含量，及時(shí)向健身中心副經(jīng)理報(bào)告。
? Take the initiative to introduce membership cards of the spa and fitness center to guests.
主動(dòng)向客人介紹水療中心和健身中心的會(huì)員卡。
? Identify faulty equipment and follow up on maintenance matters.
注意出故障的設(shè)備并跟進(jìn)其維修事宜。

任職資格：
1.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
擅長(zhǎng)于處理賓客關(guān)系，能快速有效的應(yīng)對(duì)各種問題。
2.Ability to work under pressure and deal with stressful situations during busy periods.
能在強(qiáng)壓下勝任工作。
3.Minimum 2 years experience or equivalent combination of education and experience.
至少兩年的工作經(jīng)驗(yàn)或相關(guān)技能的學(xué)習(xí)。
4.Holds Life Guard Certificate.
具有救生員證。