- 職位性質：全職
- 工作地區：四川省成都市
- 招聘人數：1人
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：18歲以下
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：4千-5千
- 職位有效期：2026-05-28至2026-07-27
職位描述
MAJOR RESPONSIBILIES 責任概要:
Work closely with the managers to ensure daily operations in Front Office are run smoothly. Ensure all areas in Front Office are covered by sufficient manpower at all times. Overseeing and training all Front Desk Agents at the counters to ensure consistency of services rendered to all guests.
與部門經理緊密地合作，提供積極有效地協助，以達到令前廳部的日常運轉順利正確地進行的目的。確保在任何時刻前廳部各個崗位都配以充足的人力。監督并培訓所有的前臺員工為客人提供一致性的服務。
SPECIFIC DUTIES 工作任務:
1. Report to Front Desk Manager or Guest Service Manager or Chief Concierge .
向前臺經理或者賓客服務經理或者禮賓部經理匯報工作。
2. Ensure all Standard Operating Procedure and Local Operating Procedures are adhered to and carried out.
確保所有規范運行程序和地區規范運行程序嚴格地被遵循和執行。
3. Monitor work stationeries to ensure there are sufficient supplies and requisite through Managers whenever required.
持續監督和檢查工作所需要文具等相關用品，保證其充足的貯備與供給，以備之需。
4. Meeting and escorting of VIP guests to their room/s and any other guest as and when required.
迎接VIP客人（及其他相應的客人當有需要時）并陪同引領到他們的房間。
5. Preparing of 15 minutes training for all Front Office associates.
準備前廳員工的15分鐘培訓。
6. Monitor room assignments to ensure all guests’ requests are met or provide guest with an alternative if unable to meet request.
監督所有房間的分配，確保所有的客人的需求得以滿足。在無法滿足客人需求時，提供客人可能性的選擇。
7. Knowing all duties and responsibilities of the Front Office in order to assist associates more efficiently whenever required. (Including the Business Centre)
清楚地了解前廳部所有的職責與義務，當員工們需要時更加有效地提供幫助與支持。（包括商務中心）
8. Check and ensure that all tasks stated on the associate’s daily operations checklists, are completed before the end of each shift.
監督員工的工作，保證日常工作檢查表上規定的任務在班次結束前全部完成。
9. Handling of guests’ request and complains and taking ownership of guests’ feedback. Correspond with guest if necessary.
處理客人的需求及投訴，負責集取客人的反饋信息，必要時與客人保持聯系。
10. Ensure key packets for guest are properly packed according to the hotel’s standard and room assigned according to guests’ request.
依照酒店的規范標準為客人準備好客房鑰匙及相關物件, 按照客人需求分配房間。
11. Ensure all areas at Front Desk and Back Office are cleaned at all times. (Includes lobby level.)
時刻確保所有在前廳管轄范圍內的環境的干凈與整潔。（包括酒店大堂）
12. Ensure hotel’s properties, department’s equipment are handled with care by all associates and used according to proper procedures at all times.
時刻確保所有員工按照正確的程序小心謹慎地使用酒店的設施與部門的設備。
13. Maintaining the security of guests’ profiles and gifts.
維護客人的資料信息及禮物（品）。
14. Handling of overbooked situations with Manager on Duty.
協同當班經理處理解決超員預訂的狀況。
15. Knowing all emergency procedure at all times.
任何時候都清楚地了解所有緊急情況的處理步驟。
16. Be wary of general liability issues and if unclear to check with Manager on duty.
對常規的職責議題保持小心謹慎的態度，當有不清楚時及時與經理核查。
17. Maintain effective service in line with the Hotel’s Corporate Image
為客人提供有效的服務并保持其與酒店團隊形象的一致性。
Company’s Grooming Standard
酒店儀表標準
Standard Operation Procedures
標準工作程序
Departmental Policies
部門方針政策
Corporate Policies
酒店方針政策
18. Any other duties as may be assigned from time to time.
承擔其他實時被委派的職責。
19. Cash Handling
現金操作
1) Process all payment types such as room charges, cash, checks, debit or credit.
熟悉所有付款方式,包括: 現金,支票, 借記卡和信用卡。
2) Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
熟悉帳務的處理：調帳，退款，減和雜項收費。
3) Balance and drop receipts according to accounting specifications.
按照財務制度平帳并投帳。
4) Count bank at end of shift and secure bank.
確保在班次結束后備用金準確無誤。
5) Obtain manual authorizations and follow all Accounting procedures when computer system is down.當電腦系統無法正常運行時根據財務制度手工提取預授權。
6) Count bank at the beginning of shift to ensure that amounts are corrects and that there is adequate change.
確保備用金在班次開始時是準確無誤的，并且備有相應的零錢。
