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崗位職責/職位描述

工作職責：
?Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
?隨時以友好和樂于協助的態度迎接客人，并盡量了解和稱呼客人的名字。
?Registers and rooms all arrivals according to established procedures
?按照既定工作程序為所有來客登記并安排房間。
?Maintains intimate knowledge of departmental standards and procedures
?熟知部門標準工作程序。
?Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation if there is a need of assist.
?履行入住、退房和換房手續，并確保所有資料都按照預訂情況完整的輸入酒店電腦系統，和其他部門緊密協作滿足客人要求。
?Maintains cashier float and ensures accurate daily report of all money received
?保持庫存現金限額并保證每日對所收現金進行準確報告。
?Cashes hotel guest’s personal and travelers checks and assists with currency exchange
?為酒店客人的個人支票及旅行支票兌換現金，并協助進行外匯兌換。
?Keeps abreast of all modifications to accounting policies and procedures
?隨時留意會計政策和工作程序的變化。
?Responsible and attends to guest’s request of using the service of safety box at all times
?隨時負責回應客人關于使用保險箱服務的要求。
?Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
?熟知所有特別促銷活動，如：季節性套餐計劃、常客優惠計劃以及洲際酒店集團忠實方案。
?Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
?熟悉洲際酒店和度假村集團的其它成員酒店，以便當客人在登記卡上寫出以后要去的目的地時可以游說其在另一家洲際酒店集團成員酒店進行提前預訂。

任職資格：
?Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
?擁有在與他人交往時大多數時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
?Able to read and write English
?能夠讀寫英語
?Proficient in the use of Microsoft Office and Front Office System
?熟練使用微軟辦公軟件和前臺系統