免费精品国产一区二区三区麻豆,狠狠人妻久久久久久综合九色91,国产高清一区二区三区免费,日本在线不卡一区二区,精品国产免费第一区二区三区,国产精品久久久久丝瓜,久久综合久色综合97伊人,2023久久香蕉国产线看,在线播放亚洲精品一区二区,日本免费一区二区三区视频观看

崗位職責(zé)/職位描述

1. Plans and supervises the day to day operations of the reception section which are related to the arrival and departure of guest, including the room sales, the room assignments of VIPs, Groups and Crews and room registrations.

計(jì)劃并管理前臺(tái)每日預(yù)抵，離店相關(guān)的情況，包括客房銷售、VIP及團(tuán)隊(duì)客人的房間安排和入住登記情況。

2. Coordinates and monitors the work of direct subordinates and verifies that all receptionists are well groomed in order to ensure clients’ satisfaction and adherence to service standards.

協(xié)調(diào)并監(jiān)督直接下屬的每日工作，要求賓客接待員保持良好的儀容儀表，以確保客人滿意并達(dá)到酒店的服務(wù)標(biāo)準(zhǔn)。

3. Carries out training for new team members and on the job training. Motivates team member to bring about excellent performance. ?Participates to the evaluation of team member performance once a year.

負(fù)責(zé)新團(tuán)隊(duì)成員的相關(guān)培訓(xùn)及在職培訓(xùn)，激勵(lì)團(tuán)隊(duì)成員保持優(yōu)秀表現(xiàn)，并參與部門團(tuán)隊(duì)成員年度績(jī)效評(píng)估。

4. Handle requests and complaints in a polite and efficient manner, gives further instructions to the relevant team member if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests. ?Follows up when necessary. if cannot handle, inform to Host Duty Manager immediately.

禮貌并有效的處理客人的要求和投訴。為確保客人的滿意度，予以相關(guān)團(tuán)隊(duì)成員進(jìn)一步的指導(dǎo)，并收集和記錄所有客人的投訴和意見，必要時(shí)予以跟進(jìn)。無法解決時(shí)，及時(shí)報(bào)告給當(dāng)班經(jīng)理。

5. During peak period, provides help and support to the receptionists with check-in, check-out and handling guest requests.

在入住和退房的高峰期，給予前臺(tái)團(tuán)隊(duì)成員幫助和支持，并處理相關(guān)客人的需求。