- 職位性質：全職
- 工作地區：玉溪市澄江縣
- 招聘人數：1人
- 學 歷：中專
- 工作經驗：2年以上
- 提供食宿：提供食宿
- 年齡要求：25-50
- 計算機能力：不限
- 語言要求：英語(一般)中國普通話(熟練)
- 國際聯號工作經歷：優先
- 薪資待遇：4千-5千
- 職位有效期：2026-03-25至2026-06-23
職位：Restaurant Supervisor 中/西餐廳主管
崗位職責/職位描述
This position is concerned with the efficient and professional service of food and beverages within the
Restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and Stock control. Direct supervision of team member is necessary, while ensuring that all guests receive optimum Service in accordance with the standards, policies and procedures of Ramada Plaza Fuxian Lake by Wyndham.
餐廳主管的職位要求能夠提供專業快捷的服務。通過成本及庫存控制來獲得計劃盈利。直接督導員工的工作，通過遵守餐廳和本酒店的規章制度以確保為客人提供符合標準的完美服務。
1.To maintain a high customer service focus by approaching your job with the customers always in mind.
在整個工作過程中，始終保持高度的客戶服務意識。
2.To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持積極的工作態度，做好本職工作，并且主動解決問題，能夠始終清晰的與客人或同事進行交流。
3.To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
能夠提出對酒店的運作及環境有益的意見或建議。
4.To actively promote the service and facilities of the Hotels to guests and suppliers of the hotel.
能夠積極的向客人及供應商推薦酒店的服務及設施。
5.To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作過程中能夠做好本職工作，保證自己及其他人的安全。
6.Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.
熟悉掌握菜單及飲料單上的內容，并可以詳細的給客人做出解釋。
7.Understand dietary requirements and offer appropriate suggestions.
了解健康食品的要求，并可以給出適當的建議。
8.In consultation with the Manager, agreeing and implementing actions to make improvements to customer service.
與經理商討，并做到如何提高對客服務意識，達成一致標準并采取相應的行動。
9.Confidently knowing opening hours of all restaurants & Hotel outlets.
熟悉所有餐廳及酒店其他部門的營業時間。
10.Undertake steps/process to ensure that all areas of the restaurant are set are set to the standards required for breakfast, lunch and dinner.? This also includes checking the cashier desk set-up& communicating with the Chefs about any details for the shift including how many reservations for the day.
遵守服務程序，保證餐廳的各個區域都符合早餐、午餐及晚餐的服務標準。其中包括收銀臺的準備工作，及和廚師交流，餐廳預定的詳細情況。
11.Check reservations for the day, ensuring that the restaurant & team member have tables ready and large bookings have been confirmed by phone.
檢查餐廳當天預定，保證員工能夠按照預定準備及正確擺臺，做好相應的準備，并能致電確認預定。
12.To supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels. Make any changes in order to achieve the F&B Team service standards and budget goals.
在生意變化的基礎上調整員工排班，做任何變化要確保餐飲部服務質量及預算。
13.Control the allocated labor for each shift to ensure that customer expectations are met whilst achieving the desired labor cost.
控制每個人員的分配，以確保顧客的期望得到滿足而達到預期的人員成本。
14.Offer team member constructive feedback about their performance after every shift in an aim to develop their skills and confidence.
為提高員工的工作技能及自信心，在每個班次的工作之后總結他們的工作表現。
15.Provide leadership and direction for all team member while on duty by offering professional skills and leading by example.
通過體現自身的專業素質，為餐廳的其他員工樹立良好榜樣。
16.Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的職責和被指派的職責。
