崗位職責(zé)/職位描述

工作職責(zé)：
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, Hilton, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we‘re here: to delight our guests, Team Members, and owners alike.

This role is part of the Learning Experience （LX） team and reports to the Director, Learning APAC. It plays a key role in supporting the delivery of both instructor－led and virtual instructor－led programs across enterprise, brand, and sales learning initiatives for Hilton hotel leaders regardless of management type. Key responsibilities include the coordination and logistical support of learning programs, as well as providing administrative and production support to ensure smooth execution. The role also manages the Learning Management System （LMS） and other learning technology platforms, ensuring a seamless and user－friendly experience for Hilton Team Members.

What will I be doing?
As the Associate Learning Experience APAC, you will be responsible for performing the following tasks to the highest standards:

? Provide producer support for instructor－led training sessions, using learning delivery platforms.
? Enhance the learner’s experience and support the facilitator by managing the technical requirements during virtual sessions.
? Coordinate and support multiple learning / talent programs and initiatives across multiple teams and destinations.
? Coordinating logistics, scheduling, and organization of the GCM HGI GM Bootcamp to ensure smooth registration, clear communication, and a positive experience for both participants and trainers.
? Develop proficiency in our Learning Management System and other learning technology platforms, be able to use these systems effectively and enable optimal user experience for all instructor－led and virtual training programs.
? Work with the Learning Enablement Technology team in handling and problem－solving cases for our Team Members using Service Now.
? Opportunities will be provided to facilitate some programs, such as Orientation or Virtual Classroom Sessions, and will be given the opportunity to develop their presentation and delivery skills.
? Performing other activities, as requested.

Direct Reports （if any） NIL

任職資格：
What are we looking for?
A the Associate Learning Experience APAC serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

? Bachelor’s Degree
? Regional or global work experience
? Minimum of one （1） year experience in event planning or logistics.
? Proficiency in English and Mandarin.
? Proficiency with Microsoft Excel, PowerPoint, and Word, including the ability to understand, create, and manipulate basic presentations, spreadsheets, and documents.
? An excellent team player who can work independently.
? Demonstrated attention to detail and the ability to execute tasks with accuracy and quality.
? Deliver a high degree of customer service in communication with internal and external customers （including participants, facilitators, and client partners）.
? Possess strong written communication skills to produce professional learning events, accessible for all levels of the organization.
? Be well organized and able to work on a wide variety of tasks, ensuring deadlines are met.
? Able to travel to hotels and stay overnight to attend and conduct presentations and learning events.

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
? Prior work experience in hospitality company

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full－service hotels and resorts to extended－stay suites and mid－priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all！