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崗位職責/職位描述

1.遵守酒店有關客房部的政策及程序。

Complies with the Hotel’s Policies & Procedures relating to Housekeeping.?

2.遵守房務部定立的系統及程序。

Complies with all systems and procedures as laid down by Rooms?Division.?

3.確保客房的清潔和服務達到凱悅品牌的標準。

Ensures the cleaning and servicing of guest rooms meet Hyatt brand standards.

4.確保正確地儲存及發出客用品。

Ensures proper storage and issues of guest supplies.?

5.確保按設定的程序及標準處理客房的布草、客衣。

Ensures house linen and laundry as well as guest laundry being handled as per the set procedure and standards.?

6.對已完成的客房進行檢查并迅速、準確地向客房部文員及/或前臺員工發出房態報告。

Inspects guest rooms and submits prompt and accurate room status reports to housekeeping coordinator and/?or Front Office employees.?

7.通過參與管理，對所有客房部服務員進行緊密督導，使他們的表現符合政策、程序及有關法律。

Through hands-on management, supervises?closely all housekeeping employees in the performance of their duties in accordance with Policies & Procedures and applicable laws.?