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崗位職責/職位描述

1.??協助確保餐飲部運作符合其酒店策略，適當執行酒店規章。

Assists toensure that the Food and Beverage activities are aligned with the respectiveCorporate Strategy, and that the Hotel Actions have been implemented whereappropriate.

2.監督部門營運手冊的準備和更新的工作。

Oversees thepreparation and update of individual Departmental Operations Manuals.

3.定期主持召開部門溝通會并確保分部門例會和會議確實有效且在必要時進行指導。

Conductsregular divisional communications meetings and ensure that departmentalbriefings and meetings are effective and conducted as necessary.

4.確保所有員工遵循品牌承諾并始終提供優異的對客服務。

Ensures that allemployees deliver the brand promise and provide exceptional guest service atall times.

5.?確保員工在適當的時候為其他部門的內部客人提供優質服務。

Ensures thatemployees provide excellent service to internal customers in other departmentsas appropriate.

6.禮貌而高效的處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。

Handles allguest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily.

7.將員工的工作能力通過多項技能、多項任務和有彈性的日程安排運用而達到最大化，以完成經營上的財政目標和顧客期望。

Maximisesemployee productivity through the use of multi-skilling, multi-tasking andflexible scheduling to meet the financial goals of the business as well as theexpectations of the guests.

8.關注工作效率水平的提高以及在適用的原則指引下對于設施設備或者支出成本的慎重管理的要求以達到所有設備的最佳調配和能源使用效率。

9.?確保酒店最基本的品牌標準都要被貫徹執行。

Ensures thatminimum brand standards have been implemented.

10? 確保貫徹執行所有凱悅溫情和餐飲經典20條的標準。

Ensures thatall Touches of Hyatt and the Food and Beverage Top 20 are implemented.