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崗位職責/職位描述

1.?確保服務符合品牌標準的基本要求，適時提供更多可供選擇的品牌服務。

Ensures that all
company minimum brand standards have been implemented, and that optional brand
standards have been implemented where appropriate.

2.? 負責整理顧客意見調查結果，確保所有改進措施的貫徹執行。

Responds to the
results of the Consumer Audit and ensures that the relevant changes are
implemented.

3.? 確保全部的顧客留言、信件、傳真和包裹正確迅速地分類及分發。

Ensures all guests'
messages, mail, faxes and parcels are handled and distributed promptly.

4.??確保所有顧客需求和要求得到及時關注并以正確的方式處理，按照客人要求提供取送服務。

Ensures that all
guest requests and requirements are attended to promptly and handled in the
correct manner. Runs errand for guest as and when required.

5.?確保將所有客人意見轉達給禮賓司，以便繼續跟進。

Ensures guest
comments are channelled Chief Concierge for follow up.

6.始終確保迅速、準確和高效的電話和留言服務。

Ensures speedy,
accurate and efficient telephone and message service at all times.

7.?以支持和靈活的態度與其他禮賓部同事密切合作，關注酒店的整體成功和客人的滿意度。

Works closely with
other Concierge personnel in a supportive and flexible manner, focusing on the
overall success of the hotel and the satisfaction of hotel guests.