- 職位性質(zhì)：全職
- 工作地區(qū)：南昌市西湖區(qū)
- 招聘人數(shù)：1人
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：3年以上
- 提供食宿：提供食宿
- 年齡要求：28-35
- 計(jì)算機(jī)能力：熟練
- 語(yǔ)言要求：英語(yǔ)(精通)
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：優(yōu)先
- 薪資待遇：5.5千-6千
- 職位有效期：2026-04-02至2026-06-01
職位：Guest Service Mgr. 賓客服務(wù)經(jīng)理
崗位職責(zé)/職位描述
QUALIFICATION 任職資格：
*?College diploma required or above
大專以上學(xué)歷
*?Hotel Management,?Hospitility Management?or related field
酒店管理、旅游管理等相關(guān)專業(yè)
* Minimum of two years of same position experience.Or more than 5 years work experience in low level.??
2年以上同等工作經(jīng)歷或5年以上低一級(jí)工作經(jīng)歷
* Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力
* Problem solving, reasoning, motivating, organizational and training abilities.
具有解決問(wèn)題，推理，號(hào)召，組織和培訓(xùn)能力
* Excellent reading, writing and oral proficiency in the English language.
具有英語(yǔ)聽(tīng)說(shuō)讀寫(xiě)能力
JOB DESCRIPTION 職位說(shuō)明：
*?During the guest check in maintaining customer relationship to ensure that guests receive the most satisfactory service and attention
在客人入住期間內(nèi)維護(hù)客戶關(guān)系以保證客人得到最滿意的服務(wù)和重視。
*?Ensure that hotel guests, repeat customers, the member can enjoy treatment of brand standard service as always
確保酒店貴賓、回頭客、會(huì)員能夠一如既往的享受符合品牌標(biāo)準(zhǔn)的服務(wù)待遇。
*?Guests recommended hotel services and facilities
客人推薦酒店的服務(wù)和設(shè)施。
*?The welcome letter to guests, members and repeat business
準(zhǔn)備貴賓、會(huì)員和回頭客的歡迎信。
*?Check the VIP room in advance, and popular items
提前檢查貴賓的房間和歡迎物品。
*?Responsible for coordinating VIP welcome and related matters
負(fù)責(zé)協(xié)調(diào)貴賓迎接和相關(guān)事宜。
*?Work closely and other departments or outside cooperation partners to provide quality services
和其它部門(mén)或外界合作關(guān)系伙伴緊密配合以提供優(yōu)質(zhì)服務(wù)。
*?Familiar with financial policies and procedures, closely contact the financial department to ensure follow accounting procedures
熟悉財(cái)務(wù)的政策和程序，緊密聯(lián)絡(luò)財(cái)務(wù)部門(mén)確保遵循財(cái)務(wù)程序。
*?Effective management of the guest history system
有效管理客人歷史記錄系統(tǒng)。
*?Recommend the hotel's services and facilities to the guests
向客人推薦酒店的服務(wù)和設(shè)施。
*?Recommend the hotel's services and facilities to the guests
邀請(qǐng)新會(huì)員的加入。
*?Concern for the special needs of customers and try our best to meet
關(guān)注客人的特別需要及盡力滿足。
*?Executing telephone etiquette program
執(zhí)行電話禮儀程序。
*?Handle guest complaints, and actively make remedial action
處理客人投訴，積極做出行補(bǔ)救行動(dòng)。
*?Handle guest complaints, and actively make remedial action
編輯、分析和控制相關(guān)成本。
*?To evaluate the behavior of subordinate performance, such as it is necessary to take the initiative to make the corresponding action plan
評(píng)估下屬的行為表現(xiàn)，如有必要主動(dòng)做出相應(yīng)的行動(dòng)計(jì)劃。
*?Organization department meetings, strengthen communication
組織部門(mén)例會(huì)，加強(qiáng)溝通。
*?Prepare employees effective work arrangement, reasonable arrangement of holiday, to predict the future of business and the corresponding action plan, especially some of the larger team
準(zhǔn)備員工的有效工作安排，合理安排休假，預(yù)測(cè)未來(lái)的生意從而計(jì)劃相應(yīng)的行動(dòng)方案，特別是一些大型的團(tuán)隊(duì)。
*?Work in the company's human resources structure framework, ensure employees work performance, to help plan future staffing needs
在公司人力資源結(jié)構(gòu)框架中工作，確保部門(mén)員工的工作表現(xiàn)，協(xié)助計(jì)劃未來(lái)員工需求。
*?To assist the interview, recruiting employees as required
按要求協(xié)助面試、招聘員工。
*?Prepare and execute the specific job plans for new employees
準(zhǔn)備和執(zhí)行新員工的具體工作職責(zé)的計(jì)劃。
*?Ensure that all employees training needs have been executed, and the arrangement of the training plan, design and implementation are met all requirements
確保所有員工的培訓(xùn)需求都得到了執(zhí)行，并且培訓(xùn)的計(jì)劃的安排、設(shè)計(jì)和執(zhí)行都滿足了所有需求。
