- 職位性質(zhì)：全職
- 工作地區(qū)：南昌市西湖區(qū)
- 招聘人數(shù)：1人
- 學(xué) 歷：大專(zhuān)
- 工作經(jīng)驗(yàn)：3年以上
- 提供食宿：提供食宿
- 年齡要求：25-35
- 計(jì)算機(jī)能力：熟練
- 語(yǔ)言要求：英語(yǔ)(熟練)
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：優(yōu)先
- 薪資待遇：4千-4.5千
- 職位有效期：2026-04-02至2026-05-02
職位：Front Desk Supervisor 前臺(tái)主管
崗位職責(zé)/職位描述
QUALIFICATION 任職資格：
* College diploma required or above.
大專(zhuān)以上學(xué)歷
* Hotel management, hospitility Management or related field.
酒店管理、旅游管理等相關(guān)專(zhuān)業(yè)。
* Minimum of two years of same position experience or more than 5 years work experience in low level.
2年以上同等工作經(jīng)歷或5年以上低一級(jí)工作經(jīng)歷。
* Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
* Problem solving, reasoning, motivating, organizational and training abilities.
具有解決問(wèn)題，推理，號(hào)召，組織和培訓(xùn)能力。
* Excellent reading, writing and oral proficiency in the English language.
具有英語(yǔ)聽(tīng)說(shuō)讀寫(xiě)能力。
JOB DESCRIPTION 職位說(shuō)明：
* During the guest check in maintaining customer relationship to ensure that guests receive the most satisfactory service and attention.
在客人入住期間內(nèi)維護(hù)客戶(hù)關(guān)系以保證客人得到最滿(mǎn)意的服務(wù)和重視。
* Ensure that lives in the executive floor guests repeat the member can enjoy the standard service treatment.
確保住在行政樓層的貴賓、回頭客、會(huì)員能夠享受到符合標(biāo)準(zhǔn)的服務(wù)待遇。
* To meet the VIP guests.
親自迎接酒店貴賓。
* And other departments or outside work closely cooperation to provide quality services for guests.
和其他部門(mén)或外界合作關(guān)系緊密配合為住店客人提供優(yōu)質(zhì)服務(wù)。
* Familiar with financial policies and procedures, closely contact the financial department to ensure follow accounting procedures.
熟悉財(cái)務(wù)的政策和程序，緊密聯(lián)絡(luò)財(cái)務(wù)部門(mén)確保遵循財(cái)務(wù)程序。
* Effective management of guests record system.
有效管理住店客人歷史記錄系統(tǒng)。
* Recommend to executive floor guests hotel services and facilities.
向住店客人推薦酒店的服務(wù)和設(shè)施。
* Solicitation of Priority Club applications.
邀請(qǐng)新會(huì)員的加入。
* Concern for the special needs ofr guests and take positive administrative to try our best to meet.
關(guān)注住店客人的特別需要，并采取積極行政來(lái)盡力滿(mǎn)足。
* The standard of telephone etiquette and procedures.
執(zhí)行電話(huà)禮儀標(biāo)準(zhǔn)和程序。
* Guests complaints, and actively make a line of remedial action.
處理住店客人投訴，積極做出行補(bǔ)救行動(dòng)。
* To evaluate the behavior of subordinate performance, such as it is necessary to take the initiative to make the corresponding action plan.
評(píng)估下屬的行為表現(xiàn)，如有必要主動(dòng)作出相應(yīng)的行動(dòng)計(jì)劃。
* Prepare employees effective work arrangement, reasonable arrangement of holiday.
準(zhǔn)備員工的有效工作安排，合理安排休假。
* Work in the company's human resources structure framework, ensure employees work performance, to help plan future staffing needs.
在公司人力資源結(jié)構(gòu)框架中工作，確保部門(mén)員工的工作表現(xiàn)，協(xié)助計(jì)劃未來(lái)員工需求。
* Prepare and execute the specific job plans for new employees.
準(zhǔn)備和執(zhí)行新員工的具體工作職責(zé)的計(jì)劃。
* Ensure that all employees training needs have been executed, and plan training design and execution has met all requirements.
確保所有員工的培訓(xùn)需求都得到了執(zhí)行，并且培訓(xùn)的計(jì)劃安排、設(shè)計(jì)和執(zhí)行都滿(mǎn)足了所有需求。
* According to hotel policy, organization probation employee assessment and formal performance evaluation.
根據(jù)酒店方針，組織試用期員工評(píng)估和正式工作表現(xiàn)評(píng)估。
