職位招聘
- 職位性質(zhì)：全職
- 工作地區(qū)：麗江市古城區(qū)
- 招聘人數(shù)：若干
- 學(xué) 歷：高中
- 工作經(jīng)驗(yàn)：2年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計(jì)算機(jī)能力：一般
- 語(yǔ)言要求：中國(guó)普通話(良好)
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：優(yōu)先
- 薪資待遇：3千-4千
- 職位有效期：2026-05-29至2026-06-28
職位：資深服務(wù)員（領(lǐng)班級(jí)別）
崗位職責(zé)/職位描述
Main Duties /主要職責(zé)
1． Ensure the delivery of brand promise and provide excepti
確保遵循品牌承諾并始終提供優(yōu)異的對(duì)客服務(wù)。
2．Provide excellent service to internal customers in?other departments as appropriate.
在適當(dāng)?shù)臅r(shí)候?yàn)槠渌块T的內(nèi)部客人提供優(yōu)質(zhì)服務(wù)。
3．Handle all guest and internal customer complaints a
nd in qefficient manner, following through to make sure pr
oblems are resolved satisfactorily.
禮貌而高效地處理所有客人和內(nèi)部客人的投訴和詢問(wèn)，確保問(wèn)題得到圓滿解決。
4．
Maintain positive guest and colleague interactions?with good working relationships.
與客人和同事保持基于良好工作關(guān)系的互動(dòng)接觸。
5．
Establish a rapport with guests maintaining good customer relationships.
與客人建立并保持良好的客戶關(guān)系。
6．
Focus attention on improving productivity levels and the need to prudently manage
utility/payroll costs within acceptable guidelinesensuring optimum deployment ande
nergy efficiency of all equipment.
關(guān)注工作效率水平的提高以及在適用的原則指引下對(duì)于設(shè)施設(shè)備或者支出成本的慎重管
理的要求以達(dá)到所有設(shè)備的最佳調(diào)配和能源使用效率。
7．
Assist to ensure that the outlet is operated in line with maximizing profit while delivering
on the brand promise.
確保遵守品牌承諾以追求利潤(rùn)最大化為原則進(jìn)行部門運(yùn)作。
8． Assist the Outlet Assistant Manager to achieve the monthly and?annual personal target
and the outlet’s revenue.
協(xié)助餐廳助理經(jīng)理達(dá)到月度和年度個(gè)人目標(biāo)和餐廳營(yíng)業(yè)收入。
9．
Ensure that all hotel, company and local rules, policies and regulations relating to
financial record keeping, money handling atimely and accurate reporting of financial information
確保與財(cái)務(wù)記錄的保留、錢款處理和許可以及及時(shí)而準(zhǔn)確的財(cái)政信息的上報(bào)全部符合酒
店、公司和本地的制度、政策和規(guī)章的規(guī)定。
10. Assist in the inventory management and ongoing maintenance of hotel operating
equipment and other assets.
協(xié)助進(jìn)行盤點(diǎn)管理和酒店?duì)I運(yùn)設(shè)備和其他設(shè)施持續(xù)的保存保養(yǎng)。
11. Ensure new technology and equipment are embraced, improving productivity whilst
taking work out of the system.
確保使用新技術(shù)和設(shè)備，簡(jiǎn)化工作系統(tǒng)提高工作效率。
12.
Ensure that minimum brand standards have been implemented.
確保酒店所有的乃至最細(xì)小的品牌標(biāo)準(zhǔn)都要被貫徹執(zhí)行。
13.
Work closely with other Outlet Managers in a supportive and flexible manner, focusing
on the overall success of the hotel and the satisfaction of hotel guests.
以支持和靈活的態(tài)度與其他員工緊密合作，著眼于整個(gè)酒店的成功和酒店客人的滿意度。
14. Ensure that Food and Beverage employees work in a supportive and flexible manner
with other departments, in a spirit of “We work through Teams”.
以支持和靈活的態(tài)度和團(tuán)隊(duì)協(xié)作
15.
Have a thorough knowledge and understanding of allfood and beverage items in the
menu and the ability to recommend Food and Beverage combinationsand up sell
alternatives.
對(duì)菜單上的所有菜品和飲料有全面的知識(shí)和理解，并能推薦菜品和飲料的搭配及促銷。
16.
Ensure that the outlet is kept clean and organized,both at the front as well as the back
of house.
在每次用餐結(jié)束后清理臺(tái)面或餐桌并重新擺臺(tái)。?
17. In the absence
of Assistant Outlet Manager, conduct daily preemployees on preparation, service and menu.
在助理經(jīng)理不在時(shí)，給員工進(jìn)行日常關(guān)于餐前準(zhǔn)備、服務(wù)及菜單的例會(huì)。
18. Assist to liaise with thequality control if appropriate
針對(duì)每日營(yíng)運(yùn)和質(zhì)量控制，協(xié)助與廚房及酒水部門密切溝通。
19. Perform the function of cashier and responsible forInfrasys cashiering procedure.
嚴(yán)格遵守財(cái)務(wù)部發(fā)出的關(guān)于收銀及現(xiàn)金處理的政策和程序。
20.
Verify all credit cards presented by guest within validity of the card.
核對(duì)所有客人呈交信用卡，確保所有信用卡都在有效期內(nèi)。
21. Verify cash received ensuring only genuine money been collected
核對(duì)收取的現(xiàn)金，確保所收現(xiàn)金都是真鈔。
22. Be a hands-on supervisor and be present at all times in the Outlet, especially during
busy periods.
做一個(gè)有執(zhí)行能力的主管并時(shí)常出現(xiàn)在部門，特別是部門繁忙時(shí)。
23.
Ensure par stock level of all items and guest supplie
按照要求持所有物品和客用品的標(biāo)準(zhǔn)庫(kù)存量。
24. Understand and strictly adhere to Rules and Regulations established in the Employee
Handbook and the hotel’s policies concerning fire,hygiene, health and safety.
理解并嚴(yán)格遵守員工手冊(cè)中的規(guī)章制度以及涉及到消防、衛(wèi)生、健康和安全的酒店政
25.
Ensure high standards of personal presentation andgrooming.
確保高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表。
26.
Respond to changes in the Food and Beverage function as dictated by the industry,
company and resorts.
根據(jù)行業(yè)、公司和度假村對(duì)于餐飲部職能要求的變化做出反應(yīng)。
27. Attend training sessions and meetings as an
需要時(shí)參加培訓(xùn)課程和會(huì)議。
28.
Due to operation issue, staff has to able to perform any other duties or transfer to other
outlet of the resorts.
考慮到度假村實(shí)際運(yùn)作問(wèn)題，每位員工都要具備被分配到其他崗位和部門的能力和意識(shí)
29.
Finish extra tasks arranged by superior randomly.
完成上級(jí)臨時(shí)安排的其它工作任務(wù)。
Qualification: 任職要求
1.
High School graduate or above, hotel Management or equivalent.
高中及以上學(xué)歷，酒店管理相關(guān)專業(yè)。
2. Catering school certificate is an advantage.
餐飲學(xué)校文憑者優(yōu)先。
3. At least 1 year working experience on the same position in food and beverage.
至少 1 年在同等職位上的管理工作經(jīng)驗(yàn)。
4.Mature, independent, tactful with good interpersonal & communication skills.
性格成熟、工作獨(dú)立、機(jī)智靈敏，人際交流與溝通技能出色。?
