職位招聘
- 職位性質：全職
- 工作地區：麗江市古城區
- 招聘人數：若干
- 學 歷：高中
- 工作經驗：2年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：一般
- 語言要求：中國普通話(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：3千-4千
- 職位有效期：2026-04-09至2026-05-09
職位：資深服務員（領班級別）
崗位職責/職位描述
Main Duties /主要職責
1． Ensure the delivery of brand promise and provide excepti
確保遵循品牌承諾并始終提供優異的對客服務。
2．Provide excellent service to internal customers in?other departments as appropriate.
在適當的時候為其他部門的內部客人提供優質服務。
3．Handle all guest and internal customer complaints a
nd in qefficient manner, following through to make sure pr
oblems are resolved satisfactorily.
禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。
4．
Maintain positive guest and colleague interactions?with good working relationships.
與客人和同事保持基于良好工作關系的互動接觸。
5．
Establish a rapport with guests maintaining good customer relationships.
與客人建立并保持良好的客戶關系。
6．
Focus attention on improving productivity levels and the need to prudently manage
utility/payroll costs within acceptable guidelinesensuring optimum deployment ande
nergy efficiency of all equipment.
關注工作效率水平的提高以及在適用的原則指引下對于設施設備或者支出成本的慎重管
理的要求以達到所有設備的最佳調配和能源使用效率。
7．
Assist to ensure that the outlet is operated in line with maximizing profit while delivering
on the brand promise.
確保遵守品牌承諾以追求利潤最大化為原則進行部門運作。
8． Assist the Outlet Assistant Manager to achieve the monthly and?annual personal target
and the outlet’s revenue.
協助餐廳助理經理達到月度和年度個人目標和餐廳營業收入。
9．
Ensure that all hotel, company and local rules, policies and regulations relating to
financial record keeping, money handling atimely and accurate reporting of financial information
確保與財務記錄的保留、錢款處理和許可以及及時而準確的財政信息的上報全部符合酒
店、公司和本地的制度、政策和規章的規定。
10. Assist in the inventory management and ongoing maintenance of hotel operating
equipment and other assets.
協助進行盤點管理和酒店營運設備和其他設施持續的保存保養。
11. Ensure new technology and equipment are embraced, improving productivity whilst
taking work out of the system.
確保使用新技術和設備，簡化工作系統提高工作效率。
12.
Ensure that minimum brand standards have been implemented.
確保酒店所有的乃至最細小的品牌標準都要被貫徹執行。
13.
Work closely with other Outlet Managers in a supportive and flexible manner, focusing
on the overall success of the hotel and the satisfaction of hotel guests.
以支持和靈活的態度與其他員工緊密合作，著眼于整個酒店的成功和酒店客人的滿意度。
14. Ensure that Food and Beverage employees work in a supportive and flexible manner
with other departments, in a spirit of “We work through Teams”.
以支持和靈活的態度和團隊協作
15.
Have a thorough knowledge and understanding of allfood and beverage items in the
menu and the ability to recommend Food and Beverage combinationsand up sell
alternatives.
對菜單上的所有菜品和飲料有全面的知識和理解，并能推薦菜品和飲料的搭配及促銷。
16.
Ensure that the outlet is kept clean and organized,both at the front as well as the back
of house.
在每次用餐結束后清理臺面或餐桌并重新擺臺。?
17. In the absence
of Assistant Outlet Manager, conduct daily preemployees on preparation, service and menu.
在助理經理不在時，給員工進行日常關于餐前準備、服務及菜單的例會。
18. Assist to liaise with thequality control if appropriate
針對每日營運和質量控制，協助與廚房及酒水部門密切溝通。
19. Perform the function of cashier and responsible forInfrasys cashiering procedure.
嚴格遵守財務部發出的關于收銀及現金處理的政策和程序。
20.
Verify all credit cards presented by guest within validity of the card.
核對所有客人呈交信用卡，確保所有信用卡都在有效期內。
21. Verify cash received ensuring only genuine money been collected
核對收取的現金，確保所收現金都是真鈔。
22. Be a hands-on supervisor and be present at all times in the Outlet, especially during
busy periods.
做一個有執行能力的主管并時常出現在部門，特別是部門繁忙時。
23.
Ensure par stock level of all items and guest supplie
按照要求持所有物品和客用品的標準庫存量。
24. Understand and strictly adhere to Rules and Regulations established in the Employee
Handbook and the hotel’s policies concerning fire,hygiene, health and safety.
理解并嚴格遵守員工手冊中的規章制度以及涉及到消防、衛生、健康和安全的酒店政
25.
Ensure high standards of personal presentation andgrooming.
確保高標準的個人形象和儀容儀表。
26.
Respond to changes in the Food and Beverage function as dictated by the industry,
company and resorts.
根據行業、公司和度假村對于餐飲部職能要求的變化做出反應。
27. Attend training sessions and meetings as an
需要時參加培訓課程和會議。
28.
Due to operation issue, staff has to able to perform any other duties or transfer to other
outlet of the resorts.
考慮到度假村實際運作問題，每位員工都要具備被分配到其他崗位和部門的能力和意識
29.
Finish extra tasks arranged by superior randomly.
完成上級臨時安排的其它工作任務。
Qualification: 任職要求
1.
High School graduate or above, hotel Management or equivalent.
高中及以上學歷，酒店管理相關專業。
2. Catering school certificate is an advantage.
餐飲學校文憑者優先。
3. At least 1 year working experience on the same position in food and beverage.
至少 1 年在同等職位上的管理工作經驗。
4.Mature, independent, tactful with good interpersonal & communication skills.
性格成熟、工作獨立、機智靈敏，人際交流與溝通技能出色。?
