職位招聘
- 職位性質：全職
- 工作地區：麗江市古城區
- 招聘人數：2人
- 學 歷：高中
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：18-30
- 計算機能力：一般
- 語言要求：不限
- 國際聯號工作經歷：優先
- 薪資待遇：2千-3千
- 職位有效期：2026-04-03至2026-07-02
職位：宴會廳服務員
崗位職責/職位描述
Main Duties /主要職責
1. Ensure the delivery of brand promise and provide exceptional guest service at all times.
確保遵循品牌承諾并始終提供優異的對客服務。
2. Provide excellent service to internal customers in other departments as appropriate.
在適當的時候為其他部門的內部客人提供優質服務。3. Handle all guest and internal customer complaints and inquiries in a courteous and efficientmanner, following through to make sure problems are resolved satisfactorily.
禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。
4. Maintain positive guest and colleague interactions with good working relationships.
與客人和同事保持基于良好工作關系的互動接觸。
5. Establish a rapport with guests maintaining good customer relationships.
與客人建立并保持良好的客戶關系。
6. Ensure that minimum brand standards have been implemented.
確保度假村所有的乃至最細小的品牌標準都要被貫徹執行。
7. Work closely with other Outlet Managers in a supportive and flexible manner, focusing on the
overall success of the resorts and the satisfaction of resorts guests.
以支持和靈活的態度與其他員工緊密合作，著眼于整個度假村的成功和度假村客人的滿意度。
8. Ensure that Food and Beverage employees work in a supportive and flexible manner with
other departments, in a spirit of “We work through Teams”.
以支持和靈活的態度和“團隊協作”的精神與其他部門合作。
9. Present menu to guest, answer guest inquiries and offer food, beverage and service
suggestion.
向客人呈送菜單，回答客人問詢并為客人提供關于食品、飲料及服務的建議。
10. Make order according to the procedures set and serve guests food and drink.
根據所定的程序接受點菜并為客人服務食品及飲料。
11. Fully conversant with all aspects of the System.
完全了解電腦系統的各方面。
12. Present meeting set up and service, dining set up and service, cocktail set up and service,
also other guest requests.
向客人提供會議布置及服務，用餐布置及服務，酒會布置及服務，外賣準備及服務以及客人其
他的布置及服務。
13. Ensure all Food & Beverage items, equipment and other facilities are maintained according to?department operation manual.
根據部門營運指南要求確保部門內所有餐飲物品，設備和其他設施得到妥善保管和維護 。
14. Record the guest request and provide products and services, without undue delay.
記錄客人需求并及時提供產品和服務，不得無故延誤。
15. Be familiar with banquet equipment and H.O.E .
熟悉并對宴會家具及設施設備相當的了解。
16. Ensure all food and beverage items, equipment and other facilities are maintained according
to department operation manual.
根據部門營運指南要求確保部門內所有餐飲物品、設備和其他設施得到妥善保管和維護 。
17. Record the guest order and provide products and services, without undue delay.
記錄客人點菜并及時提供產品和服務，不得無故延誤。
18. Up sell the drinks to increase revenue.
促銷飲品以提高營業收入。
19. Report all difficulties and problems to manager, having them follow through to make sure
problems are resolved satisfactorily.
向宴會廳經理報告所有困難及問題，以便解決和跟進。
20. Ensure par stock level of all items and guest supplies according to hotel requirement.
保持所有酒水和客人供應品的標準庫存量。
21. Ensure well prepare before the meal according to requirement and operation need.
確保根據要求和運作需要做好餐前準備工作。
22. Ensure that the outlet is kept clean and organized, both at the front as well as the back of
house.
清潔并重新擺設餐臺和餐桌。
23. Prepare and serve the cocktail based on the request.
根據要求準備及服務雞尾酒。
24. In the special promotion or activity, assist the setup and decoration at banquet area.
在特別推廣或活動期間，根據活動主題協助宴會廳的擺臺和裝飾。
25. Ensure that all drinks are kept in a suitable temperature.
確保所有飲品在適合溫度下的妥善儲存。
26. Ensure that all cups are clean and light.
確保所有杯具的光亮、潔凈。
27. Assist in the bar and keep accurate inventory records.
協助對酒吧的盤點并保持準確的盤存記錄。
28. Replenish beverage for the bar.
提出補充酒吧飲品的申請。
29. Exercise cashier function according to requirement.
按照要求執行收銀員職能。
30. Verify cash received ensuring only genuine money been collected.
核對收取的現金，確保所收現金都是真鈔。
31. Verify all credit cards presented by guest before to validity of the card.
核對所有客人呈交信用卡，確保所有信用卡都在有效期內。
32. Strictly adhere to all policies and procedures issued by the Finance with regard to cashiering
and cash handling.
嚴格遵守財務部發出的關于收銀及現金處理的政策和程序。
33. Understand and strictly adhere to Rules and Regulations established in the Employee
Handbook and the hotel's policies concerning fire, hygiene, health and safety.
理解并嚴格遵守員工手冊中的規章制度以及涉及到消防、衛生、健康和安全的酒店政策。
34. Ensure high standards of personal presentation and grooming.
確保高標準的個人形象和儀容儀表。
35. Respond to changes in the Food and Beverage function as dictated by the industry, company
and resorts.
根據行業、公司和度假村餐飲部職能要求的變化做出反應。
36. Attend training sessions and meetings as and when required.
需要時參加培訓課程和會議。
37. Due to operation issue, staff has to able to perform any other duties or transfer to other outlet
of the resorts.
考慮到度假村實際運作問題，每位員工都要具備被分配到其他崗位和部門的能力和意識.
Qualification: 任職要求
High School graduate or above, hotel Management or equivalent.
高中及以上學歷，酒店管理相關專業
