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崗位職責/職位描述

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崗位職責

·???????? Directs, supervises and coordinates the activities in Telecommunication department.

·???????? 管理,監督和協調總機房的運作.

·???????? Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services

·???????? 執行和促進處理所有電話,傳真,相關設備的程序和其他相關服務.

·???????? Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.

·???????? 調查所有關于電話服務的投訴并采取行動.

·???????? Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions

·???????? 推動工作計劃,分享目標,把實際的成績和目標作比較并作出相應的措施.

·???????? Establishes and maintains effective employee relations

·???????? 建立維護和員工的良好關系,

·???????? Organizes and conducts regular meeting for all Telecommunication staff to facilitate communication and a smooth operation

·???????? 組織部門理會促進交流和運作.

·???????? Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly

·???????? 檢查和監督所有營運設備和各種設施保證所有的工作設備正常運作.

·???????? Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed

·???????? 確保所有的設備有預防性維護和與合約商的維護計劃.

·???????? Maintains up to date list of all telecommunication equipment

·???????? 保留所有設備的最新清單.

·???????? Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report

·???????? 監督所有電話設備的正常運作并作有記錄.

·???????? Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager

·???????? 調查和報告所有的異常情況給相應的供應商和酒店的電腦房經理.

·???????? Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards

·???????? 確保電話費用轉入帳戶的記錄,根據酒店的最低要求保留房間狀態的記錄.

·???????? Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses

·???????? 保留相關的報表,電話系統報告,電話清單,維修記錄和相關執照.

·???????? Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.

·???????? 完成所有數據規劃和服務以達到最好的電話服務.

·???????? Prepares and controls departmental budgeted

·???????? 準備和控制部門的預算.

·???????? To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies

·???????? 參與組織的相關技能,產品知識的培訓.

·???????? Performs related duties and special projects as assigned

·???????? 完成相關的項目和任務.

·???????? Conducts shift briefings to ensure hotel activities and operational requirements are known

·???????? 舉行班次例會確保員工知曉酒店的推廣和運作需要

·???????? Performs related duties and special projects as assigned

·???????? 完成被分派的相關工作任務和特殊項目

·???????? Conducts shift briefings to ensure hotel activities and operational requirements are known

·???????? 進行交接班說明工作，確定了解酒店活動和運營要

·???????? Prepares efficient work schedule for Telephone staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration

·???????? 在考慮酒店入住情況和預測以及大規模的團組活動的前提下，為電話服務部員工準備高效的工作計劃，安排節日和假

·???????? Controls and monitors departmental costs on an ongoing basis to ensure performance against budget

·???????? 按現行標準監控部門成本以確保符合預

·???????? Assists in co-ordinating the preparation of the departmental annual budget

·???????? 輔助整理部門年度預算的準備工作

職位要求：

1.大專以上學歷，有同崗位工作經驗2年以上。

2.口齒清楚，音質優美，待人熱情，工作負責。

3.英語良好，有第二外語能力優先錄用。

4.通曉酒店的服務設施、各營業點的服務項目、服務時間以及收費標準，掌握總機程控話機，預訂系統操作。