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崗位職責(zé)/職位描述

• In the absence of a Supervisor, conducts shift briefings to ensure hotel activities and operational requirements are known
• 在主管缺席時(shí)主持交接班說明會(huì)，確保員工了解酒店的活動(dòng)和運(yùn)營的要求。
• Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
• 在自己當(dāng)班期間盡可能解決所有的投訴，并在工作日志中記錄所有投訴以便進(jìn)一步跟進(jìn)的工作。
• Supervise cash handling and banking procedures
• 監(jiān)督現(xiàn)金的處理和存放程序。
• Prepare daily banking and cash flow reports
• 編制每日存款和流動(dòng)資金報(bào)告。
• Establish and instruct staff in cash security procedures
• 制定并指導(dǎo)員工執(zhí)行現(xiàn)金安全制度。
• Deal with irregular payments
• 處理異常的付款情況。
• Supervise the maintenance of service equipment
• 監(jiān)督服務(wù)設(shè)備的維護(hù)保養(yǎng)。
• Monitor standards of guest facilities and services
• 監(jiān)督客用設(shè)施和服務(wù)的標(biāo)準(zhǔn)。
• Control stock and monitor security procedures
• 控制存貨和監(jiān)督保安成序。
• Assist with menu and wine list creation
• 協(xié)助菜單和酒水單的設(shè)計(jì)工作。
• Supervise functions
• 監(jiān)督各項(xiàng)職能。
• Supervise outlet service
• 監(jiān)督餐廳的服務(wù)。
• Works with Superior on manpower planning and management needs
• 和上級(jí)領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求。

·?????????Works with Superior inthe preparation and management of the Department’s budget

• 和上級(jí)領(lǐng)導(dǎo)一起編制和管理部門預(yù)算。

Required Skills –

技能要求

·????????Demonstrated ability tointeract with customers, employees and third parties that reflects highly onthe hotel, the brand and the Company.

·????????完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。

·????????Alcohol awareness certificationand/or food service permit or valid health/food handler card as required bylocal government agency.

·????????持有當(dāng)?shù)卣?guī)定的含酒精飲品知識(shí)課程證書或食品服務(wù)許可證或有效的健康或食品上崗證。

·????????Problem solving, reasoning,motivating, organizational and training abilities.

·????????具有解決問題，推理，號(hào)召，組織和培訓(xùn)能力

·????????Good writing skills

·????????具有良好的寫作技能

·????????Leadership Skills

·????????具有領(lǐng)導(dǎo)能力

Qualifications –

學(xué)歷

·????????Diploma in Hotel Management,Food & Beverage, or related field.

·????????酒店管理，餐飲或相關(guān)專業(yè)的大專學(xué)歷。

Experience –

經(jīng)驗(yàn)

·????????2 years related experience oran equivalent combination of education and experience.? Supervisory experience preferred.

·????????2年相關(guān)工作經(jīng)歷，或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗(yàn)結(jié)合的背景。具主管經(jīng)驗(yàn)優(yōu)先考慮。