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崗位職責/職位描述

工作職責：
Supervise Outlet Operations During Assigned Shifts
在當班期間管理宴會廳運行
? Ensure all the staff to carry out the task according to the S&P
? 確保員工按照標準與程序完成任務
? 監督付款情況和每日的結帳工作和每日的結帳工作
? Assist with the maintenance of equipment
? 監督設備的維護工作
? Control stock and monitor stock security procedures
? 控制存貨并控制存貨安全程序
? Assist with functions
? 監督員工行使職責
? Assist with outlet service
? 監督宴會廳服務

? Assist with the implementation of purchasing procedures
? 監督采購程序的完成
? Assist with handling and store stock according to stock control procedures
? 按照存貨控制程序處理和儲存存貨

? Training, development and rostering of staff.
? 培訓、發展和管理員工
? Determining and implementing on going training needs for associates at different levels.
? 根據員工實際情況實行因材施教的培訓
Supervise service operations of the unit/ outlet
? 在部門/單元/服務點內監督操作管理
? Assist in the resolving and the prevention of grievances
? 避免和調解報怨
? Help to Counsel staff and prevent work related problems
? 與員工溝通避免與工作相關的矛盾
? Assist in resolving disputes
? 解決爭端
? Assist in the Discipline staff
? 約束員工遵守紀律
? Maintain a positive working attitude.
? 保持一個積極的工作態度
? Take part in the recruitment of staff
? 參與員工招聘
? Assist with the planning of orientation programs
? 協助計劃和實施入店教育
? Assist with the preparation of staff rosters
? 協助準備員工花名冊
? Assist with maintaining up－to－date staff records
? 協助維護現有員工記錄
? Facilitate multi－skill, ensuring maximum flexibility of staff rotation to busy areas all exercised
? 鼓勵員工掌握多技能以保證員工在工繁忙時最大的工作適應性
? Assist the manager with staff training and development
? 協助員工培訓與發展
? Conduct job related associate performance appraisals
? 建立員工工作表現測評

? Provide ongoing advice and support to staff under your supervision
? 給予所管轄的員工以不斷的建議和支持
? Monitor associate performance
? 指導員工表現
? Carry out appropriate management practices that provide staff motivation and communication
? 實施合適的管理方式給予員工動力和溝通
? Provide one to one instruction to staff members when required
? 必要時對員工進行個別面對面指導
? Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two－way communication
? 以職業的、肯定的方式與部門和酒店員工建立起親密關系以促進團隊精神和有效的雙向交流
? Deal effectively with guests and workplace colleagues from a variety of cultures
? 與具不同文化背景的客人和同事有效溝通
? Work effectively in a team
? 在團隊內有效工作
? Assist in the preparation and maintain files, reports, letters, memorandums and other relevant business documentation
? 準備和維護文檔、報告、信函、備忘錄和其它相關業務資料
? Ensure a daily logbook for the outlet is maintained with information as to covers, revenues, special events, quest praise and complaints and other notes happenings. The logbook is left every night for Director of F & B’s information & signature
? 確保在宴會廳的每日工作日志中記錄下餐具情況，收入和利潤，特殊事件，客人表揚和投訴及其它需記錄下的事件。工作日志每天工作結束前需交給餐飲總監過目和簽字
? Ensure all reporting and servicing deadlines are met on a timely basis
? 保證所有報告和服務都按時完成
? Carry out other tasks as directed by your supervisors
? 完成你上級交待的其它任務

任職資格：
.Required Skills –
技能要求
? Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
? 完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
? Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
? 持有當地政府規定的含酒精飲品知識課程證書或食品服務許可證或有效的健康或食品上崗證。

? Problem solving, reasoning, motivating, organizational and training abilities.
? 具有解決問題，推理，號召，組織和培訓能力
? Good writing skills
? 具有良好的寫作技能
? Leadership Skills
? 具有領導能力

Qualifications –
學歷
? Diploma in Hotel Management, Food & Beverage, or related field.
? 酒店管理，餐飲或相關專業的大專學歷。

Experience –
經歷
? 3years related experience, including supervisory experience, or an equivalent combination of education and experience
? 3年相關工作經歷，包括管理經驗，或與此相當的教育和相關工作經驗結合的背景。