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崗位職責/職位描述

工作職責：
? Delivers Food and Beverage service of high standard and in accordance with departmental standards and procedures
根據部門的標準和程序，提供高品質的餐飲服務。
? Communicates to his/her superior any difficulties, guest comments and other relevant information
與上級交流疑難問題、客人評價和其他相關問題。
? Establishes and maintains effective employee working relationships
建立和維持有效的工作關系
? Attends and participates in daily briefings and other meetings as scheduled
根據日程安排參加每日例會和其他會議
? Attends and participates in training sessions as scheduled
根據安排參加培訓
? Prepares for service by ensuring:
作好服務準備工作確保作到以下幾方面：
? Grooming is impeccable and in accordance with ICHG personal presentation standard
根據洲際酒店集團的個人儀表標準保持完好的個人儀容儀表
－ Equipment is clean
干凈的設備
－ Equipment is sorted and stored
設備的分類和儲存
－ Glassware is polished
光亮的玻璃器具
－ Requirements for special occasions are ready
準備特別場合的必要用具
－ Music is on
音樂開放
－ Lighting is on
燈光開放
－ Outlet is ready for service and guest comfort
使酒吧做好服務和款待客人的準備
? Carries out effective service by ensuring:
提供高效的服務，確保做到：
－ Guests are greeted and seated
問候和帶領客人入座
－ Explaining and up－selling daily beverage specials
解釋和出售每日的特色酒水
－ Processing food orders accurately
準確處理食物點菜單
－ Using trays and tray jacks effectively
有效使用托盤和托盤架
－ Quickly taking food and beverage orders
迅速的為客人點食物 和酒水
－ Ensuring payment methods are handled accurately
準確的處理付款
－ Ensuring working areas are cleaned and re－set quickly
快速的清潔和重新布置酒吧
－ Ensuring the bar is clean
確保酒吧的清潔
－ Regularly cleaning ashtrays
經常為客人有規律的更換煙缸
－ Conversing with Guests in relation to the food and beverage products
與客人交流食物和酒水的問題
? Carries out effective beverage service by ensuring:
提供高效的酒水服務應確保做到：
－ Beverages are up－sold and regularly replenished, abiding by responsible alcohol service regulations
推銷酒水并定期補充，遵守酒水服務制度
－ Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
與顧客談論酒，建議酒的類型和風格，記錄酒水單和上酒
－ Promoting and selling cocktails to guests
向顧客推銷和銷售雞尾酒
－ Making and presenting cocktails
制作和提供雞尾酒
－ Coffee and tea is served hot and in accordance with standards
根據標準供應熱的咖啡和茶
? Patron care standards are adhered to by ensuring:
提供周到的服務應做到：
－ Guests are advised on alcoholic beverages
應告知客人含酒精的飲料

任職資格：
.Required Skills –
技能要求
? Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
? Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
持有當地政府規定的含酒精飲品知識課程證書或食品服務許可證或有效的健康或食品 上崗證。
? Able to read and write English
能夠讀寫英語。

Qualifications –
學歷
? High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field.
? 高中或酒店管理，餐飲或相關領域的職業證書。

Experience –
經驗
? 1 year related experience or an equivalent combination of education and experience. Knowledge of liquor brands, beer, wine, champagne, non－alcoholic beverages, designated glassware, preparation methods and garnishing preferred
? 1年相關工作經歷，或與此相當的教育和相關工作經驗結合的背景。具有酒類品牌，啤酒、香檳、非酒精飲料、專用玻璃器皿，準備方法和裝飾品知識者優先考慮。