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崗位職責/職位描述

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§? 遇到客人的投訴或問題，如果不能馬上找到解決辦法，則匯報給領班/副理。

Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution can be found.

§? 確保客人得到快速、高效、準確的入住登記和結帳離店服務。

Ensures that guests receive a speedy and efficient check in/ out.

§? 確保嚴格遵守酒店的收銀程序；所有備用金都要根據(jù)財務部設立的政策和程序合理使用。

Ensures that the cashiering procedures are strictly adhered to, that all floats are used appropriately in accordance to Policies & Procedures set by Finance.

§? 確保提供給客人的帳單正確，并正確收款。

Ensures that the guests’ bill is presented and collected accordingly.

§? 保證具有營銷員的態(tài)度，并抓住酒店內的一切銷售機會。

Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.

§? 根據(jù)部門運營手冊的標準處理所有抵、離店記錄。

Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual.

§? 遵守預先設立的可用房安排及房價控制。

Adheres to pre-set availability and rate controls.

§? 確保對酒店產(chǎn)品和當?shù)厍闆r的高度了解。

Ensures a high level of product knowledge of hotel and local area.

§? 按照前廳部的程序維護并最新客人歷史記錄及市場數(shù)據(jù)庫。

Maintains and updates guest history and marketing database as laid down in Front office procedures.

§? 確保維持高水平的對客服務。

Ensures a high level of customer service is consistently maintained.

§? 確保前廳部與其它部門的高度配合。

Ensures a high level of liaison is maintained between Front Office and all other departments within the Hotel.

§? 確保將任何來自客人或其它部門的反饋及時并準確地匯報給前廳部經(jīng)理及大堂副理。

Ensures the Front Office Manager or Duty Manager is kept fully aware of any relevant feedback from wither customers or other departments.