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崗位職責(zé)/職位描述

招聘宴會(huì)銷(xiāo)售經(jīng)理

§??根據(jù)凱悅會(huì)議宴會(huì)標(biāo)準(zhǔn)回答所有電話詢問(wèn)、處理電郵詢問(wèn)、準(zhǔn)備提案和合同、主持酒店參觀活動(dòng)、策劃會(huì)議宴會(huì)、創(chuàng)建會(huì)議宴會(huì)確認(rèn)單、執(zhí)行并跟蹤會(huì)議宴會(huì)。

To follow all HyattEvents Standards for answering phone enquiries, handling email enquiries,preparing proposals and contracts, conducting Hotel Tours, planning Events,creating Event Confirmations, Event execution and Event follow-up.

§??充分、正確地使用Delphi。

To fully andcorrectly use Delphi .

§??根據(jù)凱悅的政策和程序維護(hù)酒店全部銷(xiāo)售協(xié)議、合同和報(bào)價(jià)的完整記錄。

To maintain completerecords of all sales agreements, contracts and quotes for the hotel as perHyatt’s Policies & Procedures.

§? 與會(huì)議宴會(huì)銷(xiāo)售團(tuán)隊(duì)一起，負(fù)責(zé)將所有電話詢價(jià)轉(zhuǎn)變成直接收入。

Together with yourEvent Sales Team, to be primarily responsible for converting all incomingleads.

§? 回答所有來(lái)電詢問(wèn)，并在收到電子郵件的兩小時(shí)內(nèi)確認(rèn)該電郵詢問(wèn)。

To answer incomingtelephone enquiries and acknowledge emailed enquiries within two hours ofreceipt

§? 如果需要，處理緊急的電話詢價(jià)，轉(zhuǎn)換為會(huì)議宴會(huì)當(dāng)天的直接收入。

Where required, tohandle last minute leads from enquiry to conversion to the day of the event.

§? 實(shí)施電話銷(xiāo)售活動(dòng)，以發(fā)現(xiàn)新的商業(yè)機(jī)會(huì)。

To undertaketelemarketing activities to identify new business opportunities where required.

§? 在將會(huì)議宴會(huì)電話詢價(jià)轉(zhuǎn)換為直接收入方面，遵守相關(guān)凱悅標(biāo)準(zhǔn)。

To follow the HyattStandards in relation to the conversion of Event leads.

§? 始終履行凱悅品牌承諾，提供優(yōu)越的客戶服務(wù)。

To deliver the brandpromise and provide exceptional client service at all times??

§? 為其它部門(mén)的內(nèi)部客人提供禮貌而專業(yè)的服務(wù)。

To provide courteousand professional service to our internal customers in other departments

§? 實(shí)現(xiàn)分配的收入目標(biāo)。

To meet yourdesignated revenue targets.

§? 協(xié)助準(zhǔn)備和定期更新部門(mén)預(yù)算。

To assist with thepreparation and regular update of the departmental budget

§? 通過(guò)拓展銷(xiāo)售和升級(jí)銷(xiāo)售其它設(shè)施和服務(wù)等途徑不斷地實(shí)現(xiàn)收入最大化。

To continuously seekways to maximise revenues and profits by cross selling and up-selling otherhotel facilities and services?